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Associate I - Case Implementation

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Date Posted: May 6, 2022

Location(s): Wilmington, DE, US, 19801

Company: MetLife

Job Summary:

This role is responsible for the successful implementation of medical, dental, vision, life, long term disability (LTD), accidental death and dismemberment (ADD) and/or international business travel medical (IBTM) products for new customers and existing customers adding products in the expatriate market.  The role will have significant customer and broker contact and be responsible for the overall satisfaction of customers and brokers with the implementation process. 

In this role, Case Implementation Consultants facilitate post-sale meetings and activities by developing and following project timelines. This role will partner with other business units (Sales, Contracts, Administration etc.) to ensure that implementations are delivered consistently, timely, and accurately.  

Key Responsibilities:

  • Facilitate calls with customers and brokers to ensure accurate completion of all key deliverables in the implementation process.
  • Obtain required information to complete the installation process from sales and service partners, brokers and customers.
  • Identify implementation-related problems and work with manager or senior staff to resolve issues.
  • Facilitate meetings to ensure accurate plan design set up and efficient customer structure.
  • Conduct weekly or periodic status meetings with various parties to review progress and resolve issues.
  • Work with Product, Underwriting and Contract partners to review and execute legal documents.
  • Responsible for updating and maintaining project plan.
  • Transfer cases to the appropriate administration group once implementation is complete.
  • Participate on Continuous Improvement and strategic Projects during off peak season.
  • Perform other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • 3+ years relevant business experience or Bachelor's degree
  • Strong communication and customer service skills
  • Detail oriented and organized



  • Client-facing Project Management experience  


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 124724


Nearest Major Market: Wilmington
Nearest Secondary Market: Philadelphia