Group Benefits Service Academy Program

With over 1,500 MetLife employees delivering value to over 50,000 U.S. customers and approximately 41 million U.S. employees and their dependents, Group Benefits serves as a key growth engine for MetLife.

Strategically aligned to three foundational pillars - Advocacy, ​Expertise, and Simple & Easy - Group Benefits is focused on helping employers unlock the greatest value from their benefit programs, brokers build long-term relationships with their clients, and employees achieve financial wellness.

Learn about our training program below.

Employment Overview

Service Academy is a hands-on program aimed at building service excellence skills and an understanding of MetLife’s group benefits, and the group benefits industry overall. The Service training program provides dedicated mentors to help guide trainees through the program and serve as a support system. The program will include classroom style experiential learning, job shadowing, and customer simulations in order to learn the group benefits industry, MetLife’s group benefits, our operating systems, communication skills, and service excellence skills. 

What we offer

  • Four-month training program 
  • Competitive salary
  • Social activities and networking events
  • Strengthen business acumen & develop professional servicing skills
  • Personal and professional development opportunities 
  • A network of peers and exposure to products and services within Group Benefits

Who we look for

  • Excellent interpersonal skills, written & verbal communications skills, and empathetic qualities
  • Desire to help others find solutions
  • Strong critical thinking skills
  • Motivated team player with sound judgment and problem-solving skills
  • Must be eligible to work in US without sponsorship
  • Bachelor’s degree preferred 
  • 0-3 years’ experience 

Apply now to begin the Service Academy Training Program in January 2024 (coming soon) or June 2024.