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Research & Resolution Rep III

Date Posted: Mar 12, 2019

Location: West Des Moines, IA, US, 50061

Company: MetLife

Job Location : United States : West Des Moines : Iowa     


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation.  This role, for a Research and Resolution Rep III, will be responsible for responsible for researching simple to complex scenarios and handling highly escalated situations. 


Key Responsibilities: 

  • Coordinate corrections through core processing units, and communicate the resolution to our customers.
  • Submit corrections to be processed by core processing units.
  • Communicate resolution and expectations to internal and external customers.
  • Identify root causes and trends.
  • Special projects to be determined as needed.
  • Pro-Active customer centricity focus is required.
  • Cross-train across franchises including new business and post issue to effectively balance workload.
  • Contribute to the MetLife way.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills:


  • High School diploma
  • 3+ yrs. related experience



  • Bachelor’s degree
  • 5+ yrs. related experience
  • 2+ years of annuity experience.
  • Series 6 designation
  • Working knowledge of application forms, procedures, and workflow governing the processing of new business.
  • Strong customer satisfaction focus.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107434 

Nearest Major Market: Des Moines