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Client Services Representative - Post Issues

Date Posted: Jan 13, 2022

Location: West Des Moines, IA, US, 50266 West Des Moines, IA, US, 50266 West Des Moines, IA, US, 50266 West Des Moines, IA, US, 50266

Company: MetLife

Job Location: United States : Iowa : West Des Moines

Alternate Job Location: Not Applicable : Not Applicable


Internal MetLife Title:   Post Issue Service Representative


Global Customer Service and Operations serves MetLife’s customers around the world, fulfilling their servicing, underwriting, policy administration and claims needs.  We are guided by our purpose, putting the customer at the center of everything we do.  As one team, we enable global consistency while addressing local needs to best support our markets. And, just like our customers are at the center, so are our people. Our teams' customer journey mindset ultimately fuels a contemporary customer experience, differentiating MetLife in the market.


Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will provide exemplary customer service by processing post issue transactions.  Respond to direct service requests or inquiries from policyholders, agents, call centers and others regarding a wide range of financial, legal, product and policy/contract specific issues. 


 Key Responsibilities:  

  • Processes basic to intermediate non-financial transactions and financial transactions for NOGO (not in good order) contracts.
  • Resolves simple to intermediate problems.
  • Gathers data from various computer systems and organizes the background data to support decision making.
  • Responds to basic to intermediate inquires, researches, and resolves simple to intermediate problems.
  • Serves as an additional point of contact for escalated cases from staff and for interdepartmental inquiries
  • Possible office support with our contract printing and receivable collections.


 Essential Business Experience and Technical Skills:


  • Strong working knowledge of state and federal laws and company policies regarding life insurance policies and provisions
  • Strong customer service skills
  • High School diploma or equivalent
  • 2+ years of business experience


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 122485


Nearest Major Market: Des Moines