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Supervisor II - Annuities (RI)

Date Posted: Jan 11, 2019

Location: Warwick, PR, US, 02886

Company: MetLife

Key Responsibilities:  

  • Supervise and lead a team of customer care associates who engage in providing service on a variety of MetLife products ensuring a superior customer experience. 
  • Proactively coach, motivate and develop associates to ensure their performance exceeds our customer’s expectations. Hold them accountable for those results.
  • Partner with recruiting to acquire new and diverse talent into the service organization with the requisite customer orientation, skill set and knowledge to build and strengthen customer relationships and drive profitable growth. 
  • Monitor associate calls and provide feedback on quality of information, quality of interaction and following appropriate procedures.
  • Create performance appraisals for associates, including tracking performance trends for determination of recognition and disciplinary action.
  • Ensure department compliance with all applicable ERISA, HIPAA and internal Quality Management Systems regulations and guidelines.
  • Foster collaboration among peers and with other partners by building effective, results-driven relationships in order to leverage resources across GCS and MetLife .
  • Support revenue generation initiatives

 

Essential Business Experience and Technical Skills:

Required:

  • At least 1 year of MetLife GCS experience required
  • Comprehensive knowledge of MetLife operations, products and services

 

Preferred:

  • *Series 6 & Series 26 FINRA licenses preferred; will need to be obtained upon hire
  • Ability to create a work environment that fosters high morale & employee engagement within a service operation that is fast paced and subject to frequent change
  • Demonstrated commitment to diversity, integrity and value of the contributions of associates at all levels in the organization
  • Demonstrated excellent interpersonal communication and coaching skills in order to develop talent for the future
  • Strong supervisory/leadership skills and abilities
  • Customer focused
  • Commitment to continuous, ongoing improvement in the level of service provided to internal and external customers
  • Demonstrated problem solving and decision making skills along with the ability to manage multiple projects
  • Ability to manage change and to support company-wide initiatives
  • Ability to work effectively as a member of a supervisory team
  • Knowledge of the organization’s operations, quality management tenets, products and services as well as those of related organizations and business partners
  • General understanding of the Company’s Human Resources policies and procedures
     

Salary Grade

10M

 

Travel

No travel required

 

Business Category

Global Customer Solutions- Annuities

 

Number of Openings

1

 

Contact Information

Theresa Martin - Recruitment Manager

 

Hiring Manager

Rebecca Hart

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 106718 


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island