Supervisor - Client Services Administration

Job Location: United States : Florida : Tampa

Alternate Job Location: United States : Florida : Tampa

Work Arrangement: Hybrid

Role Value Proposition: 

The Client Services Supervisor - Administration of Small Markets provides direct supervision over an organizational component performing moderately complex analytical, technical, and/or procedural assignments. This role is responsible for managing and developing up a group of Client Services Consultants (6-7 direct reports) and ensuring the high volume environment is running efficiently and with a great deal of accuracy.

Key Responsibilities:

• Supervises associates responsible for performing moderately complex analytical, technical, and/or procedural functions
• Supervisory activities include assigning and scheduling work, coordinating and training new associates, checking and correcting completed work, conducting unit meetings, issuing instructions, completing and analyzing production records and assisting members of the unit in the performance of their duties
• Assists manager by performing certain staff functions such as reviewing or modifying work procedures, developing recommendations to improve work processes, or coordinating budgets
• Determines proper course of action for unique or sensitive cases which were referred by subordinates or manager for special consideration
• Participates in special projects
• Makes recommendations to manager regarding subordinates' performance appraisals, readiness for promotion, salary increases, etc

Essential Business Experience and Technical Skills:

Required:

• 5+ years of relevant business experience
• Experience working in a leadership capacity with a minimum of 4 direct reports, helping guide, mentor and grow employees
• Experience working within the insurance industry with a firm understanding of operations, products and services
• Self-motivated to learn more about the business and is proactive in personal development
• Proficient with Microsoft Office software
• High School diploma or equivalent
   

Preferred:

• Bachelor's Degree
• Advanced understanding of Small Market systems, processes, and plan designs
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness

Assignment Category

Full Time

Travel

Up to 25%

Business Category

US Business

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.