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Senior Administrator

Date Posted: Oct 21, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Role Value Proposition:

MetLife is a leading financial services company offering its customers insurance, annuities, employee benefits and asset management options to aid in navigating life’s changes.  In this role, you will prepare pension benefit calculations for Pension Risk Transfer (PRT) Group Annuity contracts and assist with benefit quote and retirement package creation as well as special projects as assigned.   


Key Responsibilities:

  • Prepares pension benefit calculations within specified timeframes by reading and interpreting contract language to find allowable options, eligibility requirements, and methods of calculation. Locate contract specified in request; determine personal information and exact defined benefit purchased for annuitant, and cross- check annuitant’s request against contract rules, eligibility requirements, and parameters to determine allowable options.  Using appropriate method (spreadsheet, manual, etc) perform pension benefit calculations.
  • Researches contract listings and other records to determine exact defined benefit purchased for annuitant.
  • Troubleshoots mainframe calculations, develop, maintain, and possibly repair calculation spreadsheets in Microsoft Excel, and utilize other miscellaneous calculation tools.
  • Assists with the benefit quote and retirement package process
  • On an ad-hoc, monthly or annual basis, utilize a standard rates program and generate needed rate tables for conversion options, lumps sums, or cash surrenders. Verify calculation methodology is clearly defined. Create and or review sample calculations.
  • Resolve calculation issues and build effective relationships with internal partners.  Make necessary modifications. 
  • Create Benefit Quote and Retirement packages, work to enhance the relationship with the GSS and streamline the process/update procedures and quick reference guides (QRGs).  Utilize/enhance the process for the imaging system (BOSS) to facilitate this as needed.
  • Complete special projects as assigned


Essential Business Experience and Technical Skills:


  • High School Diploma; Bachelor’s degree in Math, statistics, Finance, or Actuarial Science a plus
  • 2+ years of related work experience
  • Able to read and interpret defined benefit defined benefit contract language
  • Able to create, use, and repair calculation models in excel and perform calculations for Early retirement, late retirement, conversion of annuity form, and lump sums or cash settlements. Perform calculation for pre and post commencement deaths.
  • Able to utilize Excel tools that may not be fully provisioned for eligibility rules, and review contract to ensure tool is used correctly.
  • Excellent analytical and mathematical skill set
  • Understanding of pension products and operations
  • Working knowledge of actuarial concepts and calculation methods
  • Familiar with all types of defined benefit plans
  • Able to identify and meet customer needs 



  • Bachelor’s Degree
  • Proficient Microsoft Office skills, particularly Word, Excel and Access.
  • Strong oral and written communication skills.
  • Effective time management skills.
  • Able to work effectively independently and as a team player
  • High level of accuracy and attention to detail
  • Superior problem solving and critical thinking skills.





Business Category

GCSO Operations


Number of Openings



“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 120305


Nearest Major Market: Tampa