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Long Term Disability Unit Leader

Date Posted: Jun 4, 2021

Location: Tampa, FL, US, 33647 Bloomfield, CT, US, 6002 Aurora, IL, US, 60504 Oriskany, NY, US, 13424

Company: MetLife

Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will ensure decisional accuracy and timeliness of all LTD decisions and makes determination on claims settlement within authorized guidelines.


Key Responsibilities:

  • Manage the activities of claims professionals, act as project lead, conduct quality reviews.
  • Accountable for overall data accuracy and documentation and tracks data and analyzes and reports information via established claims metrics report on standard and customized level
  • Supervises team of specialists responsible for handling variety of inquiries.
  • Accountable for block of case managers covering large number of open active claims.
  • Works with cross-functional claims management teams in the planning, enhancement, and implementation of work flow processes and claims administration, collaborates with organizational partners to ensure optimal delivery of services to internal and external customers.


Essential Business Experience and Technical Skills:


  • 3+ years of Supervisory experience
  • 5+ years of Disability Insurance experience (LTD or STD)
  • Extensive knowledge of STD, LTD, group disability, workers compensation, ERISA, social security, and state laws. Proficient customer focus and management. Extensive knowledge of multiple systems and technology resources.
  • Must be able to communicate clearly and effectively, both written and verbal
  • Excellent analytical, decision making and problem-solving skills
  • High School Diploma



  • 7+ years of Disability Insurance experience
  • Bachelor’s Degree






"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $659.6 billion of total assets under management as of December 31, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies.   


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 117176


Nearest Major Market: Tampa