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Implementation Leader

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Date Posted: Jan 17, 2023

Location(s): Tampa, FL, US, 33647 Aurora, IL, US, 60504 Oriskany, NY, US, 13424

Company: MetLife

Job Location: United States : Florida : Tampa  

Alternate Job Location: United States : Florida : Tampa || United States : Illinois : Aurora || United States : New York : Oriskany 

Work Arrangement: Hybrid 

Role Value Proposition 

Reviews new business and project timelines to identify any non-standard provisions or services that may impact compliance, cost or MetLife’s ability to meet/exceed customer expectation. Negotiate plan design features and administrative services. Partner with business units to ensure implementations are delivered consistently, timely and high quality. Review and execute all legal documents and prepare and execute project plan. May be responsible for systems-related issues associated with new plan installations and conversions. Act as liaison between technology and administration staff during and possibly after the conversion process. Build interfaces between the organizations recordkeeping systems, define programming specifications for special client requests, implement changes and coordinate systems processing during the installation process.     

Key Responsibilities  

  • Perform very complex pre-Implementation processing tasks.
  • Coordinates responses to day-to-day client service requests.
  • Serve as subject matter expert.
  • Works on highly complex, larger scope projects.
  • Review and approve/deny settlement documentation submitted by brokers



  • High School Diploma
  • 5 years of relevant experience



  • Bachelor’s Degree
  • 7 years of relevant experience
  • Strong project Management Skills
  • Strong business and product knowledge
  • Strong customer service skills/customer centricity
  • Strong problem solving & communication
  • Time management skills
  • Organizational Skills 


Business Category 

US Business

Number of Openings 

"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. "




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Tampa