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Date Posted: Aug 24, 2021

Location: Tampa, FL, US, 33647

Company: MetLife

Job Location: United States:    Tampa, FL


Role Value Proposition: 

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation. In this role you will process non-financial and financial post issue transactions. Complete and create correspondence relating to post issue transactions. Respond to direct service requests or inquiries from policyholders, sales agents, call centers, and others regarding a wide range of financial, legal, product, and policy/contract specific issues. Provide interpretation of policy/contract provisions.


Key Responsibilities: 

  • Processes basic to intermediate non-financial transactions.
  • Gathers data from various computer systems and organizes the background data to support decision-making.
  • Respond to basic to intermediate inquiries, researches and resolves simple to intermediate problems.


Essential Business Experience and Technical Skills:


  • High School Diploma.
  • 1+ years of business-related experience
  • Strong written communication skills




  • Strong knowledge of company operations, insurance products, lines of business, relevant regulations, and administrative systems.
  • Basic project management skills.
  • Strong customer service.





“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 118857


Nearest Major Market: Tampa