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Compliance Associate - Consumer Protection

Date Posted: Jan 6, 2022

Location: Tampa, FL, US, 33647 Tampa, FL, US, 33647 Bridgewater, NJ, US, 8807 Tampa, FL, US, 33647

Company: MetLife

Role Value Proposition:


Corporate Ethics and Compliance (“CEC”) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CEC provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CEC is part of Global Risk Management (GRM) and maintains a matrixed reporting line to Legal Affairs.


The Global Sales Practices Unit (GSPU) within CEC is responsible for the effective implementation, maintenance, and continuous improvement of global compliance programs for MetLife businesses relating to Sales Practice and Customer Benefits Payment compliance risks. This individual contributor position is responsible for carrying out global obligations with respect to the function of the GSPU and relevant company policies and compliance with applicable international and local laws/regulations and treating customers fairly principles. The role entails supporting compliance teams globally with sales practice and customer benefits payment risk mitigation, remediation, and compliance risk management efforts.


The role requires an effective communicator and a proactive problem solver who can lead large scale enterprise-wide efforts.


Key Responsibilities:


  • Support the implementation & maintenance of global policies, supporting standards & procedures.  Partner with local compliance and Business in its effective implementation.
  • Support global training programs, communications & other awareness initiatives for customer protection, Sales Practice & Customer Benefits Payment compliance.
  • Monitor Key Risk Indicators (KRI), create reports, provide analysis to illustrate trends.  
  • Contribute data-driven strategies, conduct data analysis and surveillance activities to proactively identify issues.
  • Manage enterprise-wide projects for GSPU, coordinating with global stakeholders, tracking deliverables, and providing reporting to senior leadership
  • Develop/Maintain the department’s collaboration & information sharing platform & other systems/tools.  
  • Act as a subject matter expert for sales practices and treating customers fairly.
  • Support strategic partnerships with key risk partners including Global Customer Service Operations, Human Resource/Employee Relations, Legal, Governance, and Special Investigations Unit.
  • Create, maintain, and manage team-related documentation including manuals, training materials, presentations, and reports.
  • Contribute to a positive and supportive team culture that embraces change and succeeds through both collaboration and individual accountability.
  • Manage special projects as needed.


Essential Business Experience and Technical Skills:



  • Bachelor’s degree or equivalent work experience required
  • Minimum of 6 years of relevant experience
  • Exceptional personal integrity and ability to maintain confidentiality
  • Strong written, verbal, and interpersonal communication and presentation skills
  • Strong organizational skills and ability to work independently on multiple priorities
  • Strong follow-up skills and an appropriate sense of ownership and urgency
  • Cultural fluency and ability to work effectively with a diverse, global population
  • Skilled at analytical and creative thinking and problem solving
  • Strong customer focus and relationship building skills
  • Experience creating communication materials, presentations, and reports
  • Expertise in project management
  • Knowledge of learning, collaboration, social media, and/or survey tools and technology
  • Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word



  • Knowledge of financial services a plus
  • Experience with conduct, sales practices, compliance, or a related field preferred


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.



Nearest Major Market: Tampa