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Clinical Support Consultant - Vocational Rehab

Date Posted: Oct 8, 2021

Location: Tampa, FL, US, 33647 Remote, US, 0 Oriskany, NY, US, 13424

Company: MetLife

Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will work with claimants, physicians, employers and customers to ensure strict adherence in determining functional abilities. Provides recommendations regarding claimants’ current/potential functional abilities and develops goal-focused return-to-work plan.


Your Key Responsibilities:  

  • Coach Claims Specialists on early identification of disability rehabilitation candidates.
  • Manage assigned caseload of complex return to work cases.
  • Apply specialized vocational training and knowledge to the assessment of cases.
  • Act as a resource on vocational and return to work issues.
  • Conduct complex research, review and analysis of work and education history, functional capacity and employability within the context of the Short Term or Long Term Disability plans by completing employability assessments .
  • Provide recommendations regarding claimants’ potential to return to work with or without accommodations.
  • Provide return-to-work solutions through job modifications and accommodations.
  • Engage claimants, health care providers and employers in return to work potential and planning.
  • Collaborate with rehabilitation facilities, job placement services and state agencies to develop appropriate and timely turn to work plans.
  • Monitor the services of vocational rehabilitation vendors to ensure compliance with agreed upon services, quality and timeliness standards.
  • Develop goal-focused rehabilitation plans utilizing the return to work hierarchy.
  • Assess training needs and create, author and present vocational training to claim and business partner associates.


Essential Business Experience and Technical Skills:


  • Master’s Degree in Vocational Rehabilitation or related field
  • 4+ years clinical experience.
  • CRC (Certified Rehabilitation Counselor) designation.



  • 7+ years Disability claims and/or clinical experience.
  • Disability claims experience
  • Preferred designations CCM (certified case management) and/or CDMS (certified disability management specialist).
  • Possess strong knowledge of medical conditions, symptoms and terminology.
  • Bi-lingual in Spanish.



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 119840


Nearest Major Market: Tampa