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Sr Field Claims Adjuster - Home Claims

Date Posted: Dec 28, 2018

Location: Raleigh Durham, NC, US, 27513

Company: MetLife

Job Location: Job Location: United States : North Carolina : Raleigh Durham


Role Value Proposition: 

This position supports Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together.  The candidate will work together with the customer, using their knowledge, to guide the customer through the homeowner claim process.  Our goal is to provide an enhanced customer experience.


This is a Field adjuster position working a territory primarily in Raleigh/Durham, NC and surrounding counties.


Key Responsibilities: 

  • Customer Centric – The customer is at the center of everything we do.
  • Quality Work Product – Investigate, evaluate, and negotiate claims with attention to detail in accordance with MetLife and State guidelines, protocols, and regulations.
  • Production – The ability to work in a fast paced environment and manage a claim file from start to finish. Pay what we owe in a timely fashion.
  • Inclusive – Our culture is that of being one team, working together without walls.
  • Independence – We are looking for someone to be self-reliant and take ownership of this territory and manage it like it is their business. 


Essential Business Experience and Technical Skills:  


  • 2-5 yrs. Home owner’s claims experience; Experience with claims estimating software.
  • Customer Oriented. Strong attention to detail
  • Ability to organize and prioritize tasks. Must be a self-starter and have the ability to work independently
  • Excellent verbal and written communication skills
  • Participation in Catastrophe duty; Must have acceptable motor vehicle driving record. Ability to climb a ladder and comfortably assess roof damage


  • Bachelor’s Degree  
  • Residential construction experience and/or 5 plus years of Homeowner’s field claims experience
  • Xactimate estimating experience; Adjuster licensing
  • Claims Adjuster, field adjuster, property adjuster, homeowner adjuster, insurance adjuster



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition: 105583

Nearest Major Market: Raleigh