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Total Absence Management Unit Leader

Date Posted: Jan 10, 2019

Location: Oriskany, NY, US, 13424

Company: MetLife

Job Location: [[Oriskany, NY]] 


Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.


Key Responsibilities:

  • Manage the activities of claims appeals professionals, act as project lead, conduct quality reviews.
  • Accountable for overall data accuracy and documentation and tracks data and analyzes and reports information via established claims metrics report on standard and customized level.
  • Supervises team of specialists responsible for handling variety of inquiries.
  • Accountable for block of case managers covering large number of open active claims.
  • Works with cross-functional claims management teams in the planning, enhancement, and implementation of work flow processes and claims administration, collaborates with organizational partners to ensure optimal delivery of services to internal and external customers.


Essential Business Experience and Technical Skills:

  • 3-5 years of Supervisory in a claims or Customer Service environment
  • Must be able to communicate clearly and effectively, both written and verbal
  • High School Diploma


  • 7+ years of Supervisory in a claims or Customer Service environment
  • Excellent analytical, decision making and problem solving skills
  • College Degree


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 106788 

Nearest Major Market: Utica