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Senior Technology Liaison II

Date Posted: Jun 9, 2021

Location: Oriskany, NY, US, 13424 Aurora, IL, US, 60504 Cary, NC, US, 27513

Company: MetLife

Job Location: Oriskany, NY Alternate: Cary, NC, Aurora, IL



Role Value Proposition: 

This position will report to the AVP of End to End UAT and will be part of the Program Solutions and Delivery Organization supporting Group Benefits.  PSD is responsible for end-to-end execution of all Group Benefits projects as well as Group Claims projects in support of the profitable growth targets in the 3 market segments – National, Regional, and Small – by ensuring that we have proper strategy planning and effective execution plans for a wide variety of initiatives that support those strategies.  The End to End UAT Program Lead will be responsible and accountable for managing End to End UAT activities for critical programs and large projects.  This role will review project materials, conduct test strategy planning meetings, document and communicate the business end to end testing strategy/plan and manage the execution of the plan through completion.


Key Responsibilities:  

  • Direct accountability for the planning and execution of core program End to End User Acceptance Testing strategies to deliver the priority initiatives required to achieve profitable growth for the business
  • Define E2E UAT strategy, roadmap to achieve strategy and align it to business initiatives.
  • Champion the End to End testing strategy throughout Business and IT organizations.
  • Drive the End to End UAT plan for Group Operations PMO programs/projects and discussion across the PMO Project Team, UAT Team members and PMO leadership.
  • Works autonomously, oversees very large/critical technology projects, typically spanning the entire organization or include various and distinct LOB’s
  • Serves as a liaison between the business and IT areas, communicating varied business testing needs. 
  • Oversees all testing aspects of projects that include various phases and large project teams.
  • Provides updates to senior leadership regarding Project End to End Testing status.
  • Partner with other PMO areas to build strong working relationships and drive testing improvements.
  • Partners with IT QA team in developing an overall testing approach that produces required project results and aligns with business needs.
  • Manages critical relationships with IT, consultants and vendors, internal end users, and business customers/leadership.
  • Develops detailed work plans, schedules, project estimates, resource plans and status reports.


Essential Business Experience and Technical Skills:

  • 10+ years of related work experience.
  • Advanced knowledge of the supported business functions, workflow, systems and transactions.
  • Motivates People - Gains commitment to achieve testing objectives through open discussion and clear communication of the End to End UAT strategy and flexing leadership styles to inspire high performance.
  • Creates Partnerships - Builds trusted relationships and collaborates across program, project and testing teams to successfully drive end to end testing objectives.


  • Drives Results - Sets goals and is accountable for continuously driving improved performance, exceptional results and ensuring high standards.
  • Negotiation Skills – Effectively employs negotiation strategies to enable the achievement of desired results.
  • Project Management Skills – Effectively initiate, plan, execute, control and close out the work of the team to achieve the goals of the project and fulfill success criteria.



  • Knowledge of Software Development Life Cycle (SDLC), testing processes and methodologies, and when to leverage each.
  • Knowledge of Quality Center.
  • Possess strong knowledge of Microsoft tools (Excel, Project, PowerPoint, Word, Outlook).
  • Bachelor’s degree


Salary Grade






Business Category

Global Technology & Operations_16846


Number of Openings



Contact Information

Holly Hoag


Hiring Manager

Michael Ferris


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $659.6 billion of total assets under management as of December 31, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies.   


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 117097


Nearest Major Market: Utica