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Customer Service Representative

Date Posted: Sep 28, 2021

Location: Oriskany, NY, US, 13424

Company: MetLife


Oriskany, New York only


Role Value Proposition:

Global Customer Service and Operations serves MetLife’s customers around the world, fulfilling their servicing, underwriting, policy administration and claims needs.  We are guided by our purpose, putting the customer at the center of everything we do.  As one team, we enable global consistency while addressing local needs to best support our markets. And, just like our customers are at the center, so are our people. Our teams' customer journey mindset ultimately fuels a contemporary customer experience, differentiating MetLife in the market.


Key Responsibilities:

  • Receive and handle telephone calls on the FEGLI customer service 800 #.
  • Make return telephone calls as required to handle the original customer inquiry.
  • Use FEGLI claims system to access information required to handle customer inquiries; identify OFEGLI case owners; enter comments into comment window; and complete and print or send phone slips as applicable.
  • Build new claims as well as review and process noncomplex claims (such as single or multi beneficiary or dependent coverage’s) Consult with Manager on special customer inquiries.
  • Determine if customer inquiry needs to be referred for follow-up.  Review and determine next steps on expired call ups and perform any necessary follow-ups regarding the claim.
  • Clearly and concisely communicate content of inquiry and levels of urgency to data and CMS owners via phones slips and comments.
  • Send and receive (standardized) e-mail for communication with agencies/OFEGLI staff and managers.
  • Processing incoming mail for new and existing claims. 
  • Write manual letters and correspondence on FEGLI life claims.


Essential Business Experience and Technical Skills:


  • High School Diploma or GED
  • Excellent oral and written communication skills
  • Ability to work overtime


  • Associates Degree desired
  • 1-2 years insurance claims experience desirable.
  • Basic knowledge of Group Life claims desirable.
  • Strong data entry skills required.
  • Ability to adjust to multiple demands and shifting priorities.
  • Consistently demonstrates the MetLife values. 
  • Plans and organizes time and priorities to achieve business results. 
  • Uses business knowledge to make the best decisions for MetLife and its customers.
  • Shows commitment to team objectives and assists teammates with work.
  • Presents information in a clear and organized manner.
  • PC knowledge
  • Work with confidential files.
  • Ability to manage workload to meet tight deadlines.


Business Category

GCSO Claims


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 120265


Nearest Major Market: Utica