Unit Manager- Technology Services

Position Summary:
 

The Senior OUD Engineer is responsible for executing the enterprise-wide strategy for MetLife’s directory services, which includes Identity Access Management, Oracle LDAP, Microsoft LDS, and Microsoft Active Directory. Additionally, OUD engineering/operations is responsible for supporting automated user provisioning and authentication. This hands-on position requires a subject matter expert (SME) with strong collaboration skills to work with cross functional teams to ensure the design of technology solutions complies with MetLife’s information security policies and regulatory obligations.

The Senior OUD Engineer must be an adaptable, pragmatic, and positive professional, who is comfortable in delivering clear and concise information at both a technical and managerial level. We are seeking a dynamic individual for this SME role that will execute MetLife’s transformation in digital and mobile space and accelerate customer centricity initiatives.

Now is an exciting time to be a part of MetLife – start your next career journey with us. In this role you will make an impact by standardizing customer directories, collaborating with business partners on common identities and exploring new technologies for virtual directories.

• OUD - Oracle Unified Directory
• OID - Oracle Internet Directory
• LDAP
• Hands on experience in migrating to OUD from any other directory service.
• Experience in Directory Installation and configuration of OUD in production environment
• Experience troubleshooting SSO issues, User creation and modification related issues.
• Monitoring and troubleshooting, upgradation of OUD
• Excellent understanding of enterprise LDAP deployments
• Excellent understanding of the internet protocols TCP/IP, LDAP/LDAPS, SSL/TLS etc.
• Hands on experience with LDAP products, preferably with OUD, Ping Directory and Unbound ID. Other Similar experience on other LDAP products on Linux platform would also be considered.
• Proven architectural and design background with development experience in scripting like shell, ansible and Perl.
• Experience working with LDAP ACIs and Custom ACI design.
• LDAP integration with third-party products
• Execute monitoring strategies for monitoring and reporting health of OUD components.
• Be available to all information technology groups of a large enterprise, both within IT operations as well as in other IT divisions to help and facilitate the integration or support of the OUD.
• Continually monitor the environment to ensure best practices and Federal guidelines are being followed.
• Create and maintain support documentation, asset inventory, and tracking of the enterprise infrastructure.
• Work closely with desktop and server administrators to define and execute appropriate Group Policy, scripting, related to directory hierarchy, objects, and structure.

Job Responsibilities:
 

• Support quarterly patching of the infrastructure includes OUD, Java, WebLogic, OEM and manage OS related issues and supports all the global regions and environments.
• Provide L1 & L2 support OUD related technology and escalate to L3 team.
• Support Ping one directory services.
• Ability to fine tune the infrastructure, monitoring, problem resolution and identification of root cause.
• Ability to troubleshoot issues with Splunk monitoring tools and create proactive dashboards/ alerts.
• Establish collaborative working relationships with the businesses, functions, and regions to ensure that MetLife’s directory services align with MetLife’s security architecture and business strategy.
• Work with global partners to migrate end users from mergers & acquisitions into MetLife’s directories.
• Responsible for day-to-day administration duties including OUD object maintenance, troubleshooting and repair tasks.
• Develop and maintain backup and recovery practices and procedures.
• Handle requests via thru Incident/Problem Management tool
• Ability to coordinate and perform Disaster Recovery exercises.
• Break/Fix response for all supported services.

Experience:
 

• 8+ years of OUD
• 5+ years of scripting skills in PowerShell or other modern scripting language
• 6+ years of Linux Operating system experience
• Working experience of lightweight Directory Access Protocol (LDAP).
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• Prior experience with other directory technologies like Ping, OUD, Open DJ
• 8+ years engineering experience working in an enterprise infrastructure with a minimum of 20,000 end users
• Experience in developing and supporting system management automation tools to deploy, configure and monitor servers and services.
• Thorough understanding of monitoring best practices for OUD and related services.
• Ability to translate technical issues into understandable business language for end users and other technical support personnel.
• Must possess excellent communication, presentation, and writing skills.

Education:

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.