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Unit Manager Operations

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Date Posted: Aug 5, 2022

Location(s): Noida, IN, 0

Company: MetLife

 

Job Description – E-Business Reporting

 

Position Title:

Unit Manager

Function, Responsibility Level:

Operations

 

 

Reports to (Responsibility Level):

Senior Delivery Leader

Supervises:

Analysts and Consultants

 

Location:

MGOSC MCC1

Global Grade:

Grade 11M

Cost Center (85 series):

 

81027080

Complexity:

C5T5

PID/s Load Mapping:

 

 

Position Summary

 

 

This position is located within the Analytics and Business Intelligence group, which provides Data Integration, advanced Reporting and Business Intelligence solutions to support MetLife US Business operations and strategy.  The incumbent would work as part of this team to support Reporting and Business Intelligence projects.

 

Job Responsibilities

 

  1. Work on projects related to Reporting and deploying Business Intelligence tools.
  2. Work independently on intermediate to complex level data integration, validation, and manipulation assignments.
  3. Work as the SME for deploying Business Intelligence tools – QlikView, Power BI, QlikSense
  4. Extensive experience in creating  QlikSense reports, advanced QlikView Scripting and Dashboard design
  5. Strong knowledge of Qlik family of products like NPrinting, Qlik Sense Extensions
  6. Experience in BI Metadata modeling
  7. Knowledge to develop visualizations, dashboards using multiple BI tools
  8. Experience in SQL scripting and reporting analysis
  9. Manage a team of about 7-10 Analysts and Consultants, working across various Reporting and BI engagements. 
  10. Interact with business teams to understand core Insurance-related aspects and convert them to business requirement document. Interface with the technical team members to make them understand business requirements.
  11. Interact with business stakeholders to understand team’s performance and discuss new business opportunities.
  12. Formulate and define project objective and scope based on user needs and thorough understanding of business problems.
  13. Work towards developing skills for the Analytics and Business Intelligence team in Data Integration, Reporting and Business Intelligence through coaching and training.

 

Knowledge, Skills and Abilities

 

 

Education

  • Bachelor’s degree or diploma, with a minimum of 15 years of education. Master’s degree (M.Sc., M.Tech., or MBA) in the relevant field.

 

Experience

  • Total experience of at least 9 years, should be working on a similar role for the last 5 years.

 

Knowledge and skills (general and technical)

  • Strong experience in delivering advanced Reporting and BI Engagements / projects
  • Strong expertise and hands on experience in QlikSense and Power BI tools
  • Strong hands on experience of integrating data from multiple sources
  • Strong database skills, including SQL and ability to pull together disparate data sources.
  • Strong expertise of developing efficiency through Automation and Process standardization
  • Should have skills to analyze data and provide inputs on trends, patterns, etc. which will be useful to the business
  • Experience of working on engagements related to Insurance, or Banking/Financial Services
  • Strong experience of People Management and leading Reporting and BI teams
  • Good written and oral communication skills
  • Strong understanding and comprehension of the English language
  • Good Analytical and problem solving skills
  • Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment
  • Self-disciplined and result oriented
  • Demonstrate ability to work independently and in a team environment
  • Ability to communicate effectively both orally and in writing with various levels of management, including translating complex ideas and data into actionable steps for business units
  • Knowledge of advanced technologies like Text Analytics – AI, Python automation would be an advantage
  • Should have intermediate knowledge of Power Platform (PowerApps, Power Automate) etc.

 

Other Requirements (licenses, certifications, specialized training – if required)

  • Not applicable

 

Working Relationships

 

Internal Contacts

(and purpose of relationship):

 

  • Senior Delivery Leader for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.

 

External Contacts

(and purpose of relationship) – If Applicable

 

  • Stakeholders for the purpose of understanding requirements, and delivering reporting and BI projects.

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.