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Team Leader - Operations

Date Posted: Aug 26, 2021

Location: Noida, IN, 0

Company: MetLife


Job DescriptionIAM Support


Position Title:

TL – Operations

Function, Responsibility Level:

Operations, Team Management



Reports to (Responsibility Level):

Asst. Manager – IT Operations










Global Grade:



Cost Center (85 series):






PID/s Load Mapping:




Position Summary



Candidate with Overall experience of 4+ years. Should be experienced in Identity Governance – Identity & Access Management support function. Should have understanding of Application onboarding and Identity IIQ preferably in SailPoint Technology. Should have an experience of 2+ years in Application onboarding and SailPoint Administration


Job Responsibilities



1. Responsible for individual delivery of services related to application onboarding

2. Good client engagement and management skills to achieve desired customer satisfaction

3. Ability to derive best practices to achieve desired performance with-in Team

4. Any other essential function that may occur from time to time as directed by the Supervisor



Knowledge, Skills and Abilities




  • College degree preferably in IT




  • External candidate: Preferably 4+ year experience on a profile preferably aligned to Identity & Access Management related support function


Knowledge and skills (general and technical)

  • Understanding and Experience of application onboarding and SailPoint features and functions
  • 3+ years of working experience with Application Onboarding and SQL Queries and Stored procedures
  • Experienced in integrating applications using APIs (SOAP/REST) and SailPoint connectors like JDBC, Logiplex or others
  • Knowledge - either of / combination of web application servers (Tomcat, WebSphere, WebLogic, JBOSS, etc.).
  • Basic understanding of Testing process and procedures
  • Good understanding of User Access Management and IAM concepts.


  • Ability to work successfully in production driven environment
  • Communication skills – ability to read, interpret business documents. Excellent verbal/written communication
  • Managing Self / Adaptability
  • Ability to manage multiple tasks and to deliver accurate and detailed results within firm deadlines



Other Requirements (licenses, certifications, specialized training – if required)

  • Certified / Trained / Experienced
    • Administration / Implementation of SailPoint


Working Relationships


Internal Contacts

(and purpose of relationship):


  • TL/AM - for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support and also for the purpose of work thread related issues and escalated transactions
  • UM / Manager - for the purpose of answering issues left unresolved by the AM and monthly evaluation of performance
  • Team Members for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required


External Contacts

(and purpose of relationship) – If Applicable


  • Internal & External Customers of the business








MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.