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Insurance Associate

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Date Posted: Nov 22, 2022

Location(s): Noida, IN, 0

Company: MetLife

Basic Function

Review and count incoming records and translate those records into transactions. Activities are researched and the request is processed as per procedure.

Essential Functions

 

  • Analyze, validate and process transactions as per Desktop procedures (L3 & L4).
  • Analyze and research all discrepancies.
  • Investigate and resolve outstanding items.
  • Perform mid-month, month-end and quarter-end activities as per documented desktop procedures.
  • Ensure that the assigned targets are met in accordance with SLA and Internal standards.
  • Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
  • Ensure adherence to established attendance schedules.

 

Primary Internal Interactions

 

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
  • Associates for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
  • Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
  • QCA for the purpose of feedback and audit.

 

Primary External Interactions

  • SME / Trainers at the client end for training.
  • Contact customer advocate, customer for purposes of research on claims.

 

Pre-requisite

 

Educational Qualification

 

  • Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)

 

 

Work Experience Requirements:

 

Experienced

 

12-18 months of customer service experience in non-voice/blended environment

Candidates with less than 12 months in single  organization need not apply

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.