Assistant Manager - Technology Services
Apply now »Date Posted: May 8, 2024
Location(s): Noida, IN
Company: MetLife
Assistant Manager - Technology Services
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Position Summary |
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As a Software Packaging Specialist, responsible for monitoring Service-now queues for new, approved software packaging requests, you will play a pivotal role in validating requirements with Application Owners, maintaining comprehensive records of applications, owners, versions, and application status. Additionally, you will assist in the preparation of daily reports for customers or management, escalate incidents and requests as needed for timely resolution and customer satisfaction, and actively contribute to the development and maintenance of documentation. Participation in department and business-level projects and meetings is expected to ensure the prompt execution of technology initiatives and strategies. |
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Job Responsibilities |
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Education, Technical Skills & Other Critical Requirement |
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Education |
Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. |
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Experience (In Years) |
4-6 Year |
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Technical Skills |
Excellent Keyboarding and data entry speed Knowledge of Insurance principles in relation to the US Insurance industry is preferred Knowledge about US Culture is preferred
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Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops |
Non-Voice Complexity Scale: 7/T5C5 (Rule & non-rule-based decision making, domain knowledge, extensive customer communication) |
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MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.