Assistant Manager-Technology Services

Position:
Design, implement, and manage the organization's IT infrastructure, including network systems, servers, storage, virtualization, and cloud services. Develop and maintain infrastructure architecture standards, policies, and procedures.
Job Responsibilities:
 

• Plan and execute infrastructure projects, such as server migrations, network & server upgrades, data center expansions, cloud migrations and security initiatives, Linux, AIX, Storage
• Monitor performance and perform regular maintenance, including updates, patches, and backups
• Prepare, schedule, coordinate and monitor the assigned projects
• Document procedures, configurations, and other relevant information
• Schedule, plan, forecast, resource and manage all the technical activities aiming at assuring project accuracy and quality from conception to completion
• Perform overall validation on (budget, schedule, plans, and personnel’s performance) and report regularly on project status
• Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks
• Execute migration/upgrade activities for internal and external environment
• Review deliverables and initiate appropriate corrective actions
• Require knowledge of Active Directory, Group Policy, DNS, & DHCP monitoring & management
• Require knowledge on windows server patching & windows failover clustering
• Working knowledge of installing and troubleshooting windows application, server roles & feature
• Experience in troubleshooting VMware infrastructure
• Require knowledge on VMware Snapshots, Clone. Server migration etc.
• Communicate release details and schedule to the internal teams and external clients and plan and manage all release activities and ensure alignment
• Work with technical teams to understand impacts of change requests, code branches, merges, etc
• Lead and coordinate Go / No-Go activities the execution of the deployment plans and checklists
• Work closely with teams/engineering teams to manage risks and resolve issues/bugs that affect release scope, schedule and quality.
• Conduct or produce release readiness reviews, weekly release summary reports, milestone reviews.

Education:
Bachelor’s degree in computer science, Information Systems, or another related field with 7+ years of IT and Infrastructure engineering work experience.

Experience:

• At least 8 years’ experience in leading the teams as a program lead\project engineer
• Strong technical skills with emphasis in the areas of IT infrastructure including Windows, VMware, Storage, Linux
• Prior knowledge on program management and business tools
• Experience in preparation and execution of project plans, schedules, cost estimates, baseline change management, risk mitigation, technical design reviews, management reviews, customer coordination meetings, cost/schedule/status reporting. Implementing corrective actions as necessary to achieve commitments.
• Ability to grasp technical concepts rapidly. History of understanding avionics and core platform life cycle: requirements, development, test, flight test, certification.
• Strong communication skills, able to understand the project risks well ahead, take necessary actions.

Other Requirements:
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• Certifications in these areas: Azure, Agile/Scrum certified (SAFe), PMP
• Should be proficient in MS Project, MS PowerPoint, MS Excel and SharePoint
• Excellent Analytical and Problem-Solving skills
• Ability to develop and maintain robust relationships with peers and stakeholders.
• Experience managing geographically distributed and culturally diverse workgroups with strong team management, leadership and coaching skills
• Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders.
• Prior experience in handling state side or offshore stakeholders
• Experience in creating and delivering Business presentations.
• Demonstrate ability to work independently and in a team environment.

Self-disciplined and results oriented

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.