Assistant Manager - Technology Services

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Date Posted: May 18, 2024

Location(s): Noida, IN

Company: MetLife

Assistant Manager - Technology Services


Position Summary


Team is responsible for designing, developing, and managing Cloud-based infrastructure, applications, and services. Optimize IT resources, improve scalability, and reduce operational costs. Work closely with other IT professionals, such as developers, architects, and system administrators, to design, implement, and maintain cloud-based solutions


Job Responsibilities


  • Manage Azure cloud technology services product catalog lifecycle
  • Collaborate with other technical teams and enable stakeholders to speed up their adoption of cloud with self-service automation
  • Partners with application development, operations, and customers to identify needs, opportunities, and solutions
  • Produce high quality and easy to understand technical documentation
  • Automate infrastructure lifecycle, configuration management, and issue remediation utilizing infrastructure as code (IAC) tools like Terraform and Ansible
  • Evaluate automation opportunities and solutions for complex cloud infrastructure challenges, such as cost optimization, security, and scalability
  • Collaborate with development teams on infrastructure deployment best practices, such as continuous integration and continuous delivery (CI/CD), and immutable infrastructure
  • Onboard the enterprise applications into Azure, develop, document, and implement cloud strategy using our IaC stack
  • Understand customer requirements (functional and non-functional) and KPIs
  • Troubleshoot and resolving production incidents, problems, and service requests
  • Establishes and updates local standards and best practice within own technical area
  • Owns the technical relationship with key stakeholders and partnering teams
  • Maintain current knowledge of relevant technology
  • Participate in special projects as required
  • Work effectively with other team members, customers, and key stakeholders
  • Be a positive force within the team and ready to roll up your sleeves

Knowledge, Skills and Abilities




  • Bachelor's Degree in Computer Science, Information Systems, or another related field with 7+ years of IT and or Cloud Infrastructure engineering work experience



  • 5+ years of Azure Cloud services working knowledge
  • 3+ years of experience in a role utilizing terraform infrastructure as code (IaC) to deploy and manage infrastructure lifecycle in the Cloud


Knowledge and skills (general and technical)

  • Experience building and architecting solutions to enable efficient and automated operations of Cloud Services.
  • Experience working with non-technical business partners to deliver global solutions.
  • Experience working with stakeholders and facilitating small groups
  • Excellent analytical skills as well as communication skills both verbal and written
  • Strong analytical and documentation skills.
  • Excellent teamwork and communication skills, both verbal and in writing.
  • Ability to foster strong partnerships with business customers, peer groups and vendors.
  • Strong customer service focus.
  • Excellent problem solving skills
  • Takes a thorough, comprehensive, inquisitive, thoughtful, persistent and conscientious approach to assignments. Pays attention to details and ensures accuracy and high quality.
  • Excellent writing and documentation skills.
  • Ability to skillfully, knowledgeably and diplomatically represent the team, department or Company at meetings and conferences.
  • Ability to play a vital role in high visibility assignments.
  • Shares ideas and knowledge.


Other Requirements (licenses, certifications, specialized training – if required)

  • Certifications in these areas: Azure, Agile/Scrum certified (SAFe), Terraform, CI/CD related
  • 3+ years of experience with Terraform Cloud, Azure DevOps, Azure ARM.
  • 3+ years of experience with software development lifecycle, CI/CD, and source control to deliver automation and configuration management
  • 3+ years of experience with:

   - Cloud based NW – Express route, VNet, MS peering, UDR, NSG, Azure GW 

  -  Cloud based storage – Azure Blob storage, File storage 

   - Cloud based container – Azure Kubernetes, Azure Apps 

  -  Cloud based Directory service – Azure AD 

  -  Cloud based Key vault – Azure Key vault  

   - Cloud based CI/CD Tools – Azure DevOps and Terraform Cloud



Working Relationships


Internal Contacts

(and  purpose of relationship):


  • All Internal GOSC Stake Holders


External Contacts

(and purpose of relationship) – If Applicable


  • All External GOSC Stake Holders




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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