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Assistant Manager - Technology Services

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Date Posted: May 7, 2022

Location(s): Noida, IN, 0

Company: MetLife

Position Summary:

Work for Actuarial IT application development organization and support staff for maintenance of production process through PROPHET related automation scripting, VB / Dotnet coding that helps manage the current scripts and improve them further, if required.

Key Responsibilities: -
• • Production release for Actuarial IT team. Partner with all stakeholders on relevant signoffs
• • Liaison with onshore and offshore partners for validation of script files and final execution
• • Work with Actuarial teams for code deployment in all production and non-production servers
• • Testing in prod and non-prod environment and troubleshoot to fix all technical issues on releases / planned deployments
• • Handle complex assignments spanning Software delivery, Service management, Change Management, Release Management, System Integration, Data Center Migration
• • Monitor incident and problem ticket queues
• • Perform 1st and 2nd level troubleshooting (with escalation to the US team, if needed)
• • Provide clear updates in Service Now around troubleshooting results
• • Participate in required team meetings to share updates and progress
• • Monitor environments (Proactive monitoring)
• • Coordinate environment availability
• • Restart services

 

Knowledge, Skills and Abilities:

 

Education
• MCA, MSc. Computers or Engineering

 

Experience
• 7+ plus years of total experience and at least 5 years in Production Management Support
• Proficiency in VB/Dotnet
• Strong analytical skills with the ability to troubleshoot complex IT issues
• Experience with Service Now
• Knowledge of AppDynamics
• Knowledge of Docker containers
• Programming languages - JAVA 7 / 8, JavaScript, VB/Dotnet and SQL
• Application Development & Maintenance experience

 

Knowledge and skills (general and technical)
• Experience in urban code deployment tools
• Exposure in API’s, Spring boot
• Experience with Jira
• Experience with BitBucket
• Agile exposure

 

Microsoft Certified professional.
Microsoft Certified Technology Specialist- .NET Framework 4.0, Service Communication Applications certification

• Excellent Communication skills (both written & verbal)
• Must possess problem solving, planning, and analytical skills to drive continuous improvements
• Should be able to work independently, take decisions basis logic & deploy actions
• Flexibility in working hours and handling escalation and pressure situations
• Excellent inter-personal skills with the ability to coordinate cross functionally
Other Requirements (licenses, certifications, specialized training – if required)
• Power BI exposure is preferred.

Enclosures:
MetLife Values:
Our purpose and values
Our purpose is why we are in business and reflects what we stand for and believe in. Our purpose is to
help people pursue more from life. Our values are how we achieve that purpose, through an expression of
who we are, what we stand for as a company and how we conduct our business:
Put Customers First Caring for and respecting customers is core to everything we do. It defines
our work and shapes the culture for our people, radiating out to our shareholders and communities.
Be The Best We are relentless in our search for new and better ways of doing things. As a leader in
our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.
Make Things Easier Products in our industry aren't always easy to understand. That's why we
are always looking for simpler ways to connect customers to the best solutions. By doing this,
we aim to exceed their expectations and build trust.
Succeed Together United by our purpose, we live by a collective commitment to honesty,
integrity and diversity. We are open and inclusive, proudly taking and applying the best ideas from
every part of our company