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Vice President, GTO Governance

Date Posted: Mar 21, 2018

Location: New York, NY, US, 10166

Company: MetLife

Role Value Proposition: The Head of GTO Governance is accountable for the governance of Global Technology & Operations (GTO) line of business at MetLife.  Key responsibilities include setting standards and establishing control processes for effective oversight of the full GTO organization, including the areas of risk management, operating metrics, benchmarking, financial reporting, project & program effectiveness, savings, and management reporting. 


This role defines and directs GTO global governance processes to ensure GTO is run efficiently and effectively while actively managing and mitigating risk.  This position partners with leaders of each corporate function (Finance, Audit, Human Resources, Procurement, Legal Affairs, Risk Management) to ensure metrics, reports, and analysis from each function provides maximum insight and value to GTO.  The position also directs and supports Planning & Effectiveness leads in each GTO sub-LOB so that GTO has consistent and standardized reporting across the organization.  This role identifies and develops external benchmarks and best practices to continuously improve GTO’s governance and risk management practices.


Operational accountabilities of the position include directing teams across GTO in production of monthly GTO management books, preparation of GTO monthly operating review, facilitation of bi-weekly CAFÉ calls, and conducting Post-Implementation Review (PIRs) for all GTO Top Programs.


The successful executive has demonstrated substantial leadership, relationship management, and collaboration competencies, as these are fundamental elements of the MetLife culture.



Key Responsibilities:

  • Provide strategic advice, bringing financial and business insights to maximize value delivered through IT and Operations, across GTO’s global expense portfolio
  • Provide concise, multi-dimensional monthly reporting, covering all GTO functions, to senior leadership
  • Support GTO sub-LOBs to identify and achieve year-over-year operating efficiencies and productivity improvements
  • Oversee management of audit issues to ensure timely closure and risk mitigation
  • Ensure linkage between operational strategies and management reporting
  • Leverage and partner with Finance functions including Controller's department,  Financial Planning and Analysis and Strategic Planning to ensure effective end-to-end financial management
  • Review all completed Top Programs, objectively comparing program results to PAR commitments


Essential Business Experience and Technical Skills:

  • 10-15+ years of leadership experience in financial services; insurance preferred
  • Demonstrable specific experience governing large, global organizations (spend >$1B)
  • Experience developing and implementing management reporting and control processes in support of senior executives, including metrics, benchmarks, delegations of authority, business case reviews, and operational reviews
  • Significant prior experience in at least two of the following domains:  operational risk management, internal audit, finance & accounting, program management
  • Outstanding written executive communication skills
  • Strong strategic thinking; brings critical thinking and intellectual rigor
  • Strong interpersonal, conflict resolution and negotiation skills.
  • Demonstrated ability to drive cultural and organizational change
  • Contributes to a culture of innovation, collaboration, and partnership with a willingness to proactively coach, facilitate, share knowledge, and be the role model and advocate for a changing organization
  • Bachelor’s degree and related field experience required; advanced degree preferred


Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Models our Values – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Relationships:

  • Reports to:   SVP, Head of GTO Governance & Enterprise Program Management
  • Direct reports:  4
  • Key Stakeholders:  CAO; Global Technology Services; GCS Strategy & Planning;  Global Operations; GTO Strategy; GTO CFO; Internal Audit; Human Resources; Legal Affairs; Procurement; Enterprise Risk Management




MetLife, through our subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Our employees serve approximately 100 million customers, individuals and businesses, including over 90 of the FORTUNE 100®. 


We are ranked #40 on the Fortune 500 list and #48 on the Forbes Global 500 list. We have operations in nearly 50 countries, and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are also one of the largest institutional investors in the U.S. with an over $500 billion general account portfolio as of December 31, 2015. 


In 2015, FORTUNE Magazine’s World’s Most Admired Company survey named us #1 in the Life and Health Insurance industry. In 2016, we were named to the Dow Jones Sustainability Index (DJSI) for the first time. DJSI is a global index to track the leading sustainability-driven companies.


While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns.


At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values:  Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day. 




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Nearest Major Market: New York City