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VP, Global Digital Strategy and Transformation

Date Posted: Jan 16, 2018

Location: New York, NY, US, 10136

Company: MetLife

Role Value Proposition:  MetLife’s Digital vision is to accelerate growth and drive value through a focus on customers, world-class capabilities, and a holistic transformation. Driven by passion and purpose, we are looking for you to work with and support the newly appointed Chief Digital Officer and SVP Global Digital Strategy on their efforts to reshape the enterprise Digital agenda at MetLife.  As the VP, Global Digital Strategy and Transformation you will be instrumental in driving change and implementing MetLife’s Digital strategy in the focus areas of  innovation, process automation, distribution platforms and data analytics.  In partnership with the SVP, Global Digital Strategy and Transformation, the Chief Digital Officer and other stakeholders, you will build and refine the enterprise’s Digital agenda.  Key objectives for the role include digital thought leadership and strategic execution of major components of the global Digital strategy. This requires partnering with both senior business and technology stakeholders. The role’s remit is global and across all business lines.


Key Responsibilities:

  • Serve as a key advisor to the SVP, Digital Strategy & Transformation and EVP, Chief Digital Officer in defining and directing the strategy, key priorities and decisions in pursuit of One MetLife Strategy – Digital, Simplified.
  • Own and execute key aspects of the Digital agenda, continuously aligning strategies and initiatives with broader Global Technology & Operations functions and lines of business.
  • Prepare strategic presentations for MetLife’s senior stakeholder groups including MetLife’s Board of Directors, CEO and Executive Group
  • Develop and monitor key performance metrics (KPI) of the Digital Office and ensure management reporting and operational reviews focus on results and actions against KPI.
  • Lead and work in cross-functional teams to evaluate, provide insight and drive strategic outcomes that have the greatest impact on the Company.  Enable the transfer of strategic ideas into operational decisions.
  • Drive active business engagement in developing strategies for embedding Digital into regional businesses and aligning business strategies for a digital world. Champion and communicate MetLife’s Digital strategy to internal and external audiences.
  • Provide and demonstrate thought leadership through competency and credibility in representing the Digital Office to MetLife executive management, functional heads and other stakeholders.


Essential Business Experience and Technical Skills:

  • Ten years’ of experience in a top tier management consulting concern focusing on technology plus ideally post-consulting experience in an internal strategy, Digital, or COO/CAO role
  • Proven success working in an innovative environment and in the development of digital products and services
  • Experience working in a complex global organization with proven effectiveness operating in a global company spanning multiple business units
  • Proven ability to translate broad corporate next generation strategies into clear, specific business deliverables and solutions
  • Demonstrated ability to synthesize  the evolving future of an industry, and to develop
    insights into consumer trends and disruptive technology, using data and evidence to define impact on businesses and/or a relevant sector
  • MBA or other advanced degree preferred; undergraduate degree in related discipline required


Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards

Key Relationships:

  • Reports to: SVP Global Digital Strategy & Transformation
  • Direct reports/team: 1-2 (to be hired)
  • Key Stakeholders: Chief Digital Officer, All EG Members, GTO CAO and Functional Heads



MetLife, through our subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Our employees serve approximately 100 million customers, individuals and businesses, including over 90 of the FORTUNE 100®. 


We are ranked #40 on the Fortune 500 list and #48 on the Forbes Global 500 list. We have operations in nearly 50 countries, and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are also one of the largest institutional investors in the U.S. with an over $500 billion general account portfolio as of December 31, 2015. 


In 2015, FORTUNE Magazine’s World’s Most Admired Company survey named us #1 in the Life and Health Insurance industry. In 2016, we were named to the Dow Jones Sustainability Index (DJSI) for the first time. DJSI is a global index to track the leading sustainability-driven companies.


While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns.


At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values:  Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day. 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 92924