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Sr Home Claims Adjuster - Field

Date Posted: Oct 17, 2018

Location: New York, NY, US, 12180

Company: MetLife

Job Location: United States : New York : New York  Alternate Job Location : United States : New York : Astoria || United States : New York : Brooklyn || United States : New York : New York || United States : New York : Newburgh || United States : New York : Staten Island || United States : New York : Stony Point || United States : New York : Yonkers  


Role Value Proposition: 

This position supports Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the homeowner’s claim process while working together on process improvements with the customer at the center of all our decisions. 


Key Responsibilities:   


  • Interviews insureds, claimants and other parties to determine the facts of the claim. Creates and documents claims file to comply with company guidelines and state regulations.
  • Reviews factual information to determine coverage and/or liability of all parties to the claim. Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure.
  • Resolves complaints, and participates in arbitration and/or grievance procedures. Recommends subrogation and/or SIU referral.
  • Manages pending claims to meet company quality criteria.  
  • Prepare detailed repair estimates for dwelling and personal property damage


Essential Business Experience and Technical Skills:  




  • 2-5 yrs. Home owner’s claims experience  
  • Experienced with claims estimating software.
  • Customer Oriented. Strong attention to detail. Ability to organize and prioritize tasks
  • Must be a self-starter and have the ability to work independently. Excellent verbal and written communication skills
  • Must be able to travel for CAT duty 1-4 times per year for up to 3 weeks per tour
  • Ability to pass MVR check. Ability to climb a ladder and comfortably assess roof damage on slopes up to 7/12 pitch



  • Bachelor’s Degree  
  • Residential construction experience
  • 5 plus years of Homeowner’s claims experience
  • Xactimate experience


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition: 103406

Nearest Major Market: Albany