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Lead Communications Strategist

Date Posted: Nov 17, 2021

Location: New York, NY, US, 10166 Cary, NC, US, 27513 Bridgewater, NJ, US, 8807

Company: MetLife

Job Location: New York, NY        

Alternate Job Location:  Bridgewater, NJ / Cary, NC     


Role Value Proposition: 

At MetLife, we are always there for our people, our customers, our communities and our shareholders through our every action, interaction, transaction and relationship.


For our frontline service and operations employees around the world, each call they answer takes them into our customers' lives and into moments that matter. These ‘always moments’ - gestures big or small during extraordinary times - are the moments customers will remember, the moments that create remarkable and enduring customer relationships, and the moments that define MetLife.


As Lead Communications Strategist, you will have dual responsibilities. You will help advance key priorities for the head of Global Technology & Operations (GTO). And, as communications business partner to the EVP/head of Global Customer Service & Operations (GCSO) and the group’s leadership team, you will help drive communications fostering a sense of engagement, belonging and purpose among the very people who take care of our customers every day.


If, after reading this, you’re up for this challenge, send us a resume. And a well-written cover letter about why you can make a difference in this role.


Key Responsibilities: 

  • Support the VP Global Communications - GTO and the team with professional internal and external communications that will help drive business objectives and serve as lead communications business partner to the head of GCSO
  • Empower the GTO leadership team to articulate the vision and strengths of GTO, while also increasing alignment and consistency of message; provide counsel to senior leaders on communication strategies and secure buy-in on approaches
  • Enhance MetLife’s reputation, both internally and externally, as a place for technology and operations talent to thrive
  • Strengthen employee engagement with communications executed across a range of channels while continually seeking new and better ways to connect to key audiences
  • Simplify complex ideas and strategies from the organization to internal/external audiences, understanding how to make them relevant and working effectively with others at all levels within the organization


Essential Business Experience and Technical Skills:



  • Excellent writing skills and able to translate business priorities into compelling stories and messages
  • Internal communication business partner experience
  • Superior project management skills 
  • Strong verbal communication skills
  • Proven relationship management skills
  • Proven blended PR and social media skills
  • Must have the ability to understand cultural nuances



  • 8+ years relevant business experience, including written and multimedia content
  • Experience supporting a technology and operations organization with a focus on customer service





Business Category

Corporate Affairs - EE Engagement & Internal Comm


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 120924


Nearest Major Market: New York City