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Lead Communications Strategist - Group Benefits Internal Communications

Date Posted: Nov 19, 2021

Location: New York, NY, US, 10166 Bridgewater, NJ, US, 8807

Company: MetLife


For over 150 years, MetLife has helped generations of customers around the world protect their property, finances, family, and future.  But for us, it's never been enough just to sell somebody an insurance policy.  We have always looked for ways to help people live better, healthier lives.  Our purpose, always with you, building a more confident future, guides our actions as a company and our interactions with of our stakeholders.


Today, as people's needs are changing faster than ever, we are committed to transforming our business to meet those needs. Doing that requires a special culture; for us that means a strong emphasis on collaboration and experimentation and a focus on empowering our teams at every level of the organization. Turning that commitment into a compelling narrative – and effecting telling that story to multiple stakeholders - is the responsibility of the Communications team.


The U.S. Business Communications team is part of Global Communications in the company’s Corporate Affairs function and manages internal and external communications for the U.S Business. Our role is to show how we bring our purpose to life in the U.S,. Business through storytelling that reveals who we are, what we do and the impact we have in the world. Our end goal is ensuring our stakeholders see MetLife as the company with whom to place their trust today and long into the future. This is a high-energy, dynamic team that values colleagues that can anticipate needs, think quickly and support one another in a collegial atmosphere.


Role Value Proposition

As a Lead Communications Specialist for the Group Benefits business, you will play a critical role in the furthering of MetLife’s strategic transformation. Not only will you oversee high-profile communication initiatives, you will also serve as strategic counsel for your partners in matters such as employee engagement, enterprise communications programs, org changes, and MetLife’s ongoing culture journey.


Using a robust mix of both traditional and newly developed messaging channels, you will own the conceptualization, planning, and execution of high-impact communication activities. Your ability to closely coordinate with colleagues across the line of business will enable you to craft holistic and actionable messages that will motivate and inspire associates.

This role requires being a creative storyteller above all else, with a knack for uncovering compelling stories where others may not. We’re looking for someone who is adept at understanding how to craft messages that drive action and engagement. This person will have a talent for interpreting what he/she hears from senior business leaders to develop, manage and execute integrated communication strategies that are fresh, interactive and engaging.


Key Responsibilities

  • Is a dedicated partner to Group Benefits executive leadership and their respective teams, with ownership of communication activities that directly impact business results.
  • Provide day-to-day communications in support, including email development and distribution, presentation development for internal events, key messages, multimedia creation, town hall presentations and speaker notes, and stylized content developed for quarterly newsletters, Yammer feeds and internal collaboration sites.
  • Partner with multiple Chiefs of Staff across the business to align on messaging and communications plans that engage associates.
  • Build and maintain strong relationships with business leaders, colleagues and peers, and represent Communication on cross-functional teams.
  • Demonstrate a data-driven mindset, with accountability for setting, measuring, and achieving performance metrics in order to maximize audience engagement and deliver on business objectives.
  • Interact with senior leaders to offer counsel, present ideas and engage in thoughtful dialogue on the best approach to communications challenges.
  • Cultivate strong relationships with key internal partners including Legal, Finance, Operations, Marketing, IT, and Risk to ensure communication activities are conceptualized and executed with all cross-functional dependencies in mind.


Essential Business Experience and Technical Skills



  • 10+ years of experience in communications
  • 8+ years of experience working with senior level executives in a highly matrixed environment.
  • A skilled writer, adept at writing both short and long form pieces and adopting the tone of voice and style of multiple leaders
  • Team player able to collaborate with peers across business functions
  • Experience working in fluid situations, exhibiting high organizational and emotional intelligence, and demonstrating the agility needed to thrive in fast-paced environments.
  • Exercises sound judgment as a communications professional
  • Experienced managing multiple projects simultaneously
  • Proven track record of success in executing internal communications programs.
  • Ability to explain complex concepts and make them relevant to multiple audiences.
  • High energy and strong work ethic.
  • Positive attitude and willingness to take initiative, share perspectives, and proactively make things happen. 



  • Bachelor’s degree in communications, public relations, journalism, or related field is highly preferred.
  • While formal supervisory experience is not required, should demonstrate leadership competencies that drive collaboration and shared success across complex organizational hierarchies.
  • Agency experience a plus.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.



Nearest Major Market: New York City