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Executive Assistant - Global Brand & Marketing

Date Posted: Jan 16, 2019

Location: New York, NY, US, 10166

Company: MetLife

Job Location: United States : New York : New York  

 

Role Value Proposition: 

The MetLife Global Brand & Marketing (GBM) team has been evolving in line with MetLife’s transformation to a company that delivers greater value for our customers, employees and shareholders.  GBM is a strategic, customer-focused marketing practice that is dedicated to driving business impact across the globe. With a focus on customer led value propositions, relevant customer engagement and fostering a purpose driven brand, the team is committed to enhancing MetLife’s relationship with its customers and helping them navigate life’s twists and turns. GBM has 450+ employees in global, regional and local roles.

 

This is a high impact Executive Assistant position responsible for providing a high level of administrative support to the SVP, Customer Experience Design at MetLife. The Customer Experience Design team is responsible for creating transformational value for customers, ensuring that how the customer interacts with all the branded touch-points of MetLife are differentiated, exceed expectations and create a preference for the brand. The goal is to not only improve the experience at key moments of truth (marketing campaigns, sales, claims process, call center interactions) but to explore ways to delight customers through their journey, and deepen the company’s relationship with the customer beyond key contact points. In fact, customer experience has been defined as the philosophy of being “customer first” in all MetLife does—products, services, experiences, idea, brand, etc. to engage, attract and build loyalty—with prospects as well as with customers.

 

Key Responsibilities:  

  • Manage Microsoft Outlook calendar, inbox, and address books; respond to incoming telephone calls, routing inquiries as appropriate.  Maintain Organization charts, team email distribution lists and Officer Bio’s
  • Schedule and coordinate internal and external meetings/events/conference calls/Web-ex presentations; anticipate and provide relevant materials/correspondence to meeting participants as needed, manage all meeting logistics (catering, conference room).  Assist with development and coordination of meeting briefs, slide presentations, updates, and reports that may require confidential treatment
  • Manage domestic and international travel arrangements for SVP and prepare expense reports involving currency conversion
  • Interface with senior leaders, executive assistants of senior leaders, at all levels of the organization, both within and outside the company. 
  • Create requisitions for POs – once provided with approved SOW/CEAR/Bid documents.  Manage vendor contracts, vendor onboarding, purchase orders and processing payments of departmental invoices. 
  • Process expense reports and vendor invoices for reimbursement/payments and reconciliation i.e. facilitate invoices that are submitted via Ariba

 

Essential Business Experience and Technical Skills:

Required:

  • Exceptional customer service capabilities, demonstrated ability to work to a high-quality standard.
  • Outstanding attention to detail with good follow-up skills, proactive, stays ahead of requests.
  • Strong team player, seen as the ‘go to’ person on both teams for administrative and troubleshooting assistance
  • Highly proficient/fluent in Microsoft MS Office tools (Word, Excel, PowerPoint, WebEx and file sharing such as Box, Sharepoint, etc.).
  • Excellent organizational and time management skills
  • Excellent written, communication and inter-personal skills; demonstrating an ease with interacting professionally, at senior levels, within and across functional teams
  • Must be able to multi-task with a keen eye to detail and handle heavy flow of incoming and outgoing requests for meetings or information.  Expected to maintain confidentiality and exhibit a high level of discretion and professionalism at all levels of interactions internally and externally.  

 

Preferred:

  • Bachelor degree

 

Business Category

Global Brand & Marketing

 

Number of Openings

1

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

 

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 106450 


Nearest Major Market: New York City