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Manager - Short Term Disability Claims - Virtual

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Date Posted: Aug 2, 2022

Location(s): Remote, US, 0 Aurora, IL, US, 60504 Cary, NC, US, 27513 Oriskany, NY, US, 13424 Tampa, FL, US, 33647 Bloomfield, CT, US, 6002

Company: MetLife

Job Location: Virtual but must be commutable distance to US-NC-Cary, US-IL-Aurora, US-NY-Oriskany, US-FL-Tampa, US-CT-Bloomfield




Job Summary:

This position has overall leadership of the day-to-day operational responsibilities for 60-80 Short-Term Disability and FML Claim Specialists and direct management of 4-6 Unit Managers that support our Group Insurance customers.  Responsibilities include planning, implementing and overseeing all claim and customer activities while ensuring the highest quality and service is delivered on every claim.    


Functional Responsibilities:

•            Accountable for the day-to-day execution and attainment of all operational metrics and plans (e.g., quality, service, production) and is able to drive results and accountability across all levels of the team.

•            Builds and manages effective partnerships with both internal and external customers and appropriately integrates customer needs with the strategic direction of the organization.

•            Fosters an environment that supports effective teamwork and cross-functional cooperation.

•            Effectively manages and communicates change and creates a culture where change is embraced and impact of change is aligned with the business priorities.

•            Creates an organizational environment where feedback is valued, and is a role model for providing and receiving feedback.

•            Provides future vision of success and related requirements for ongoing process improvement.

•            Champions new process technology initiatives impacting the claim teams and creates an environment for successful implementation.

•            Provides leadership on major initiatives and uses leadership role and knowledge to affect the work and direction of the claim organization.

•            Performs other related duties as assigned or required.  


Supervisory Responsibilities:

•            Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, training and development.  


Job Requirements/Qualifications:


  • Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

    •            3+ years claims experience

    •            3+ years of experience in leadership position/people management

    •            High school diploma or GED.


    Key Competencies, Qualifications and Skills, Preferred:

    •            Bachelor's degree preferred.

    •            STD, LTD, clinical and industry knowledge.

    •            Prior success in putting customers first while inhibiting motivational leadership throughout the organization.

    •            Must have demonstrated leadership skills that reflect experiences as a change agent and innovator that drives to meaningful change in the operations of the organization, in the areas of operational effectiveness and productivity.

    •            Possesses claims management experience, including knowledge of other Employee Benefit programs (e.g., Worker’s Compensation, Life Insurance) and relative Federal and State Laws.

    •            Significant experience with claim processes and technology to effectively support the various claim management processes and provide the foundation for service and innovative change.

    •            Must be able to communicate clearly and effectively, both written and verbal.

    •            Strong presentation skills required.

    •            Influence, negotiation and conflict resolution skills needed.

    •            Possess the ability to work in a matrix environment.

    •            Proven ability to manage multiple priorities and possess strong project management skills.

    •            Possess excellent analytical, decision making and problem solving skills.

    •            Understands the market needs that influence the delivery of excellent Customer Service and can be proactive in modifying MetLife’s operational delivery to support customer value and operational efficiency.

    •            Proven ability to manage multiple priorities and processes.

    •            Ability to identify and create areas where processes and technology can meet to improve productivity and service.

    •            Self-motivated with ability to work in a matrix organization to drive results through partnership.


    Education Required

    High School Diploma/GED




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.







MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.