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Network & Firewall (Palo Alto) Engineer

Date Posted: Dec 25, 2021

Location: Kuala Lumpur, MY

Company: MetLife


In this role, the Engineer will perform the planning, forecasting, implementation and identification of resource requirements for global networks in one or more of the following areas: voice/data, E-Commerce, LAN/WAN, remote access, multimedia and data center network technologies.


Architects, plans, designs, engineers, and provides Tier 3 support for the Enterprise:

Network infrastructure (voice, data, cabling, and video) across the Enterprise’s multiple business functions and locations, network security infrastructure (firewalls, VPN), voice network including IP telephony, messaging, PBXs, and integrated call center technologies, E-Commerce environment including multiple ISP’s and data centers, remote access including IPSEC and SSL VPN, multimedia technology including video conferencing, streaming video, satellite broadcasting, Telepresence, Global Data Center Engineering including all IDFs and cabling infrastructure


The Engineer is responsible for managing WAN and Palo Alto firewalls infrastructure. Contribute to the daily maintenance of networks and participating in upgrades, projects, disaster recovery, and network architecture activities.

Engineer will focus on providing security services, responsible to design and implement Palo Alto networks devices in the data centers, clouds and NSX platforms. Responsible for the daily management, monitoring, and troubleshooting of all Corporate Palo Alto network systems. In addition, regularly interact and work directly with all Corporate teams to troubleshoot network issues, discuss network architecture, present possible network solutions and enhancements, and implement agreed upon solutions.



  • Responsible for global network planning, network architecture design, and engineering.
  • Integrates and schematically depicts network architectures, topologies, hardware, software, transmission links and protocols into complete network configurations.
  • Responsible for network problem resolution, (Tier 3 support) utilizing structured troubleshooting tools and techniques.
  • Interfaces with vendors (Cisco, ATT, Avaya, Verizon, etc.) on complex systems problems.
  • Responsible for the documentation of technical standards and interfaces in support of global network.
  • Prepare network proposals with financial impact on hardware, software, and FTEs.
  • Responsible for the daily management, monitoring, and troubleshooting of all Corporate Palo Alto network systems
  • Plan and execute changes to Firewalls using approved management tools, and in accordance with established change management processes



  • Bachelor’s degree in Computer Science or related discipline or equivalent work experience.
  • 2-4 years’ experience in all phases of network design, installation and maintenance in voice/data telecommunications global network technology.
  • Good knowledge of network hardware and software, infrastructure and design, topologies and protocols.
  • Good analytical, problem-solving skills.
  • Ability to foster strong partnerships with business customers, peer groups, and vendors.
  • Good oral and written communication skills, as well as the ability to manage expectations of the business, team members, management and external groups.
  • Certifications such as Cisco Network Associate (CCNA), Cisco Certified Network Professional (CCNP) preferred
  • Knowledge and experience in installing and supporting Palo Alto Security Appliances (minimum
  • three years)
  • Palo Alto Networks Certified Network Security Engineer 7-8 (PCNSE7-8) certification preferred.
  • Knowledge of protocols BGP, OSPF, EIGRP, SPT, TRUNKS, VLANs, Port-Channel, Static routing
  • Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic Shaping / QoS
  • Palo Alto Command line
  • Cisco command line
  • A high level of Palo Alto expertise in design, configuration, migrations, tuning and customization of features
  • Knowledge of Panorama, WildFire, Global Protect, and other Palo Alto features including and not limited to SSL decryption
  • Familiarity with Data Centre environment and hosted deployments/cloud
  • Experience with Wireshark or other protocol analyzers






MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 121864