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Benefit Event Coordinator

Date Posted: Jan 11, 2022

Location: Johnstown, PA, US, 15904 Kansas City, MO, US, 64116 Philadelphia, PA, US, 19103 Aurora, IL, US, 60504 Tampa, FL, US, 33607 Charlotte, NC, US, 28273 Dallas, TX, US, 75206

Company: MetLife

The Onsite Business Analyst is responsible for coordinating the education of the employees of Group Benefits customers on their MetLife benefit offerings.  Activities involve planning and executing onsite events that support the full range of Group Benefits products. These onsite events may be benefit fairs, group informational meetings, Web casts or one-on-one discussions.  The incumbent works directly with internal partners from various areas and product lines as well as with brokers, external customers, external benefits counselors, and vendors to facilitate the onsite education process. 


Functional Responsibilities:


  • Work with our Service partners and first-sale team (pre-sale and post-sale) to understand customer needs regarding educational meetings and benefit fairs.  Interface with customer, sales and/or broker to clarify meeting requirements, including meeting methodology, timeline, and communication plan.
  • Triage Met Express/MetManaged event requests to ensure we have sufficient and accurate details to support the event and the information is entered into our event system correctly.
  • Understand and support Onsite Services guidelines and apply sound business judgment in situations that are outside of guidelines
  • Select appropriate onsite resources for educational meetings and benefit fairs based on products, industry, geography, case demographics and costs.
  • Educate Benefit Counselors on products and processes to prepare them for onsite events.
  • Manage Met Express block of business following established guidelines and procedures
  • Increase overall Onsite awareness, knowledge of Onsite processes and system capabilities by proactively educating partners.
  • Ensure appropriate and accurate materials (e.g., product communications, promotional items, etc.) are provided to customers and onsite resources.
  • Troubleshoot as necessary with customer and onsite resources to ensure a smooth event, addressing and resolving any issues that arise.
  • Create Power Point presentations to educate partners on MetExpress processes and other various areas as needed.
  • Create various excel documents to track cancelled events, submit onsite requests, manage event scheduling, and other reports as needed.
  • Provide feedback on process and technology related to onsite events.
  • Assist with special projects and other tasks as requested by management.


“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 122450


Nearest Major Market: Johnstown