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Business Coordinator - Hybrid role

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Date Posted: Sep 13, 2022

Location(s): Jeffersonville, IN, US, 47130

Company: MetLife

Business Coordinator - Pet Team

Location - Hybrid Role - 3 days in office, 2 days work from home:     Jeffersonville, IN


Internal MetLife Title:  Business Office Coordinator - Pet Team


Summary of Responsibilities:

The Pet Business Coordinator will be responsible for providing administrative support to the Pet business team as well as managing employee engagement initiatives.


Must be able to work independently with minimal supervision and demonstrate excellent interpersonal and communication skills.  Attention to detail and high-quality standards are required. Must have a passion for people and culture.


Principal Responsibilities:

  • Answer and direct phone calls and emails for the business
  • Own management of back-office phone system and setup
  • Organize and schedule appointments and meetings
  • Organize meals and catering as needed for onsite events
  • Receive and schedule shipments for the Pet business
  • Postal management to include batch processing, incoming and returned mail as well as sorting and scanning of claims docs received via mail
  • Manage OFAC reporting for Pet
  • USCDP management for Pet
  • Own key fob setup and management for Pet facility access
  • Maintain org chart and maintenance of Pet All Associates email distribution
  • Manage print requests from internal team members
  • Inventory management to include restocking of supplies and IT hardware within the Pet facility
  • Coordinate maintenance for Pet facility
  • Manage Pet Issue Tracker
  • Pet Crisis Management Team Lead
  • Assist with collection of claims documentation for audits and compliance reviews
  • Own Pet Employee Engagement program to include regular onsite as well as virtual events, networking and team building opportunities as well as motivational initiatives


Knowledge/Skills/Competencies Required:

  • High School Diploma or equivalent
  • 3+ years of relevant experience
  • Exceptional customer service capabilities
  • Demonstrated ability to work to a high-quality standard
  • Outstanding attention to detail with good follow-up skills, proactive, stays ahead of requests
  • Excellent organizational and time management skills; Calendar/schedule management
  • Must be a self-starter
  • Experience with employee engagement initiatives a plus
  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
  • Excellent organizational, interpersonal, and communication skills, both written and verbal
  • Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness. 



Business Category

Pet Team

Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.




Nearest Major Market: Louisville