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Team Leader - Training

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Date Posted: May 24, 2022

Location(s): Jaipur, IN, 0

Company: MetLife


Job Description – GOSC Training Team Lead


Function, Responsibility Level:

GOSC Training, Team Lead



Reports to (Responsibility Level):



NA, IC Role



Global Grade:

Grade 10M

Cost Center (85 series):




PID/s Load Mapping:




Position Summary



GOSC Training team is accountable for the overall Training delivery and governance along with other strategic learning initiatives that impact the enterprise.


Team lead will be responsible to provide learning solutions and training support on various aspects including Process Training, Communication, Technical Skills and other development programs.



Job Responsibilities


  • Responsible for Planning, Scheduling, Execution and govern Process, Communication and Technical Training for MetLife GOSC Jaipur Operations
  • Manage entire NH Process Certification (Preprocess, Compliance, Training, LC, Teach back, etc.)
  • Ensuring effective Knowledge Transfer during Migrations – Training Material, Training Methodology, Monitoring Progress.
  • Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.
  • Mentor the Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness & efficiency.
  • Liaison and partner with Vendors for developing customized training solutions for the corporate functions.
  • Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
  • Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar.
  • Partner with operation teams to address training needs & review for effectiveness through planned review meetings
  • Participate in organizational initiatives like CMMI etc.
  • Responsible for certification and productivity of new trainers / SMEs.
  • Create, update and review Training documents including SOP, Process maps, TSDs. Establish document governance model in assigned LOBs

Knowledge, Skills and Abilities





  • Graduate or PG in any discipline



  • Minimum 6-7 years of overall work experience and 3-4 years of Training experience is required in shared services or ITES/ BPO/KPO environment



Knowledge and skills (general and technical)

Technical skills: -

  • Good Analytical and Problem-Solving skills
  • Should be proficient in PC skills, primarily using MS Excel i.e. using formulas & functions for data analysis, experience of organizing a large data set
  • Highly proficient at PowerPoint including, i.e. training content creation, visualization & data representation based on audience/content; formatting content in the form of a storyline, etc.
  • Understanding of Power BI (will be a plus)

Soft Skills : -

  • Excellent Communication and Presentation skills
  • Must be able to facilitate training sessions
  • Ability to actively listen for explicit and implied meaning
  • Ability to work both independently and as a team player
  • Good Team player and self-motivated
  • Flair to learn new skills, technologies towards functional improvements
  • Demonstrate willingness to take up new opportunities and challenging projects


Other Requirements (licenses, certifications, specialized training – if required)

  • Any TTT or Training related certification (will be a plus)
  • Instructional Design Certification (will be a plus)




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.