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Sr Insurance Associate

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Date Posted: May 7, 2022

Location(s): Jaipur, IN, 0

Company: MetLife

 

Position Summary

 

 

Position responsible for customer conservation.  Ensure premiums are reconciled on a monthly basis with Group Facts (application). Process manual premium payments on all groups to coordinate timely claim payments to insureds and commission payments to agents/brokers.  Resolve delinquent customer premium.  Communicate status to onshore partners, Affinity Consultant and brokers.  

 

 

Job Responsibilities

Essential Functions 

·         Point of contact for delinquent customers.  Track and follow-up with customer until case is paid to current or terminated and referred to collections. Ensures Small Market objective of World Class Customer Service is met. Ensure that the assigned targets are met in accordance with SLA, compliance standards and internal standards.

·         Prioritize daily workload to ensure a specified turnaround time (TAT) objective is maintained. Research and resolve billing inquiries and discrepancies for delinquent accounts with policy owner (employer), agents/brokers, and group sales offices. Ensure adherence to established attendance schedules.

·         Continually monitor Delinquency Reports and notify group sales offices, policy owner and broker of past due account status to conserve business.

·         Continually monitor lockbox report to resolve unallocated premium.

·         Coordinate with legal on bankruptcy cases as appropriate.

·         Review/Audit new case census data for accuracy of first bill.

Any other essential function that may occur from time to time as directed by the Supervisor. 

 

Knowledge, Skills and Abilities

 

Process Specific Skills

·         Knowledge about the Insurance industry in US

·         Knowledge about US Culture

 

Knowledge and skills (general and technical)

·          ·         Excellent listening and written communication skills

·         Escalate issues if required

·         Proven customer service skills

·         Excellent analytical and research skills

·         Accounting/math problem solving skills

·         Self-motivated, well organized and flexible with a sense of urgency approach

·         Team work/ Managing Self / Adaptability

·         Ability to work successfully in production driven environment

·         Adaptability to change

 

Other Requirements (licenses, certifications, specialized training – if required)

·         Self-disciplined and result oriented

·         Ability to manage multiple tasks prioritizing effectively.

·         Ability to find creative and innovative solutions to business problems

·         Proven Computer navigation skills

·         Proven keyboarding speed

·         Proven working knowledge of MS Office suite

·         Proven Excel  and Basic Calculation Skills

 

       

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.