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Transition Services Senior Lead

Date Posted: May 18, 2019

Location: Galway, G, IE, H91 R6WF

Company: MetLife

Transition Services Senior Lead 


Job Location: Galway


Role Value Proposition: 

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. With a new technology hub in Galway devoted to delivering customer-centric world-class service, we’re excited to find highly skilled talent to join the MetLife GTO family.


The Application Maintenance & Support (AMS) Transition Services (TS) team is a team dedicated to tracking the progress of application development projects with significant operational impact, from inception to delivery. Transition Services acts as a single point of contact to serve as a communications hub and monitoring group for any new or changing applications, projects, platforms, etc. that will impact our application portfolio.


Key Responsibilities: 

Performs some or all of the following:

  • Lead or conduct activities associated with transition of projects into the production environment, specifically where it will impact the teams providing support and maintenance including:
    • Track deliverables to and from AMS for projects that will impact the AMS application portfolio
    • Monitor the efficiency and effectiveness of the Transition Services process across the organization and make recommendations for improvement
    • Ensure all IT teams follow the Transition Services processes and escalate any repeated non-conformity.
    • Produce the appropriate management reporting on the status of projects from an AMS perspective.
    • Maintain a team site and manage key information such as Transition Service procedures, dependencies, and notification lists
  • Manage relationships with partners throughout the project life cycle.
  • Manage relationships and coordinate work between different teams at different locations
  • Guides the work of more junior staff (no direct HR responsibilities)


Essential Business Experience and Technical Skills:


  • 5+ years of broad IT experience
  • 5+ years of project management skills
  • Strong communication skills
  • Relationship management experience with IT partners



  • Bachelor’s Degree (Level 8) (Preferably in Computer Science or Information Systems)
  • Hands-on proficiency and understanding of ITIL process and SDLC
  • Ability to build and manage relationships effectively
  • Experience working with offshore teams
  • ITIL, PMP, Lean IT certification desired
  • Insurance industry background
  • Bilingual





Business Category

Global Technology & Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 107436