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Site Reliability Engineer - Lead

Date Posted: Jul 13, 2019

Location: Galway, G, IE, H91 R6WF

Company: MetLife

Site Reliability Engineer – Lead

Job Location: Galway

 

Role Value Proposition: 

The purpose of the AMS Application Improvement team is to improve MetLife processes and technology to create high quality, stable products that service our customers.  Our engineers are driven by professional curiosity and a desire to develop a deep understanding of services we support and the technologies they depend upon.  As part of Application Improvement, this person helps drive performance initiatives and proactively address problems    

 

Key Responsibilities: 

  • Use advanced problem-solving skills to lead teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex application issues; with a mind for restoration of service now and prevention in the future
  • Address potential problems which will involve providing feedback in designing systems that are specific to our operating environment
  • Partner and lead internal and external technology associates in solving complex business needs
  • Work closely with the application development and architecture teams to make informed, collaborative technical decisions.
  • Leverage metrics and monitoring tools to identify trends and prevent production incidents
  • Identify bottlenecks and problems throughout the infrastructure
  • Present complex technical information in a clear and concise manner to a variety of audiences, both technical and non-technical.
  • Promote a DevOps culture, including building relationships with other technical and business teams.

 

 

Essential Business Experience and Technical Skills:

Required:

  • Bachelor’s Degree (Level 8) in Computer Science, Information Systems or related field
  • 8+ years programming in Java, SQL, Cobol and DB2
  • Prior success extracting/translating findings into alternatives/solutions
  • Previous use of monitoring tools, such as AppDynamics or Splunk
  • Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Mesos DC/OS, Docker, Azure, GCP is a plus
  • Experience with REST API or in Python/Java programming is a plus
  • Familiarity with DevOps tools like Ansible, Puppet, Chef
  • Experience coaching and mentoring technology talent.
  • Persistent and driven
  • Proven analytical and problem-solving skills
  • Excellent influencing and negotiation skills
  • Comfortable working in a fast-paced, multi-tasking, dynamic environment
  • Excellent verbal & written communication skills
  • Excellent presentation skills
  • Ability to build and maintain strong relationship with stakeholders
  • Self-motivated and takes initiative
  • Excellent interpersonal skills and international cultural awareness
  • Experience working in Agile frameworks, like Scrum and Kanban
  • Degree in Computer Science, Information Systems or equivalent experience

 

Preferred:

  • Experience in production support, application development, infrastructure or technology operations
  • Cybersecurity experience
  • Understanding of the ITIL framework
  • Understanding of DevOps principles
  • Experience working with offshore teams and vendor delivery partners
  • Service Now and Jira Experience
  • Finance/Insurance industry experience
  • Bilingual (Spanish/English/Japanese), is a plus

 

 

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

 

Travel

Negligible

 

Business Category

Global Technology & Operations

 

Number of Openings

1

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 109547