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Senior Business Systems Analys

Date Posted: Dec 29, 2018

Location: Galway, G, IE, H91 R6WF

Company: MetLife

Senior Business Systems Analyst  


Job Location: Galway, Ireland


Role Value Proposition: 

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. GTO’s strategy is to deliver a differentiated customer experience and increase MetLife’s operating leverage.


Elicit, document and manage functional requirements. Act as a primary liaison between business users/BAs and AD/QA project team. Works with Business & BAs to transition Business Requirements into solution designs. Works with Development Organisation to ensure solution design is coded & tested (1st level of integration testing). Manage user expectations, changes to requirements and project scope. Leading in an AGILE & Dev Ops Methodology environment.


Key Relationships:

Reports to: Domain Director

Other Key Stakeholders: Business Analysts, Development Organisation and Testing Organisation


Key Responsibilities:

  • Responsible for developing functional requirements and functional design documentation, supports testing and training.
  • Act as a primary liaison between business users/BAs and IT project team
  • Elicit, document and manage functional/ technical requirements and rules.
  • Facilitate functional requirements walkthroughs and respond to Test team ambiguity review questions.
  • Design use cases, functional specifications, reports screen prototypes.
  • Review test cases
  • Work closely with Project Managers, developers, Test team, business users/BAs and may interact with architects.
  • Contribute to user guides, reference manuals, training materials and code release artifacts as appropriate.
  • Performs other duties as assigned or required


Essential Business Experience and Technical Skills:

  • Bachelor’s Degree (Level 8) / diploma in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience.
  • 5+ years of business systems analysis experience or comparable business experience.
  • Experience in SDLC with exposure to Java / J2EE or .NET environments preferred
  • Experience querying relational databases such as MS SQL Server, MySQL, Oracle or DB2 required  
  • Experience working with offshore teams an advantage
  • Experience working with Sales Compensation systems an advantage
  • Experience working with configuration based software packages an advantage


Leadership Competencies:

  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Motivates People - Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
    Grows Talent - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.


Key Competencies:

  • Comfortable with ambiguity
  • Conflict resolution
  • Risk management
  • Communication





Business Category

Global Technology & Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 105506