Director Production Management

Date Posted: Apr 6, 2017

Location: Galway, G, IE, 0

Company: MetLife


Job Location: Galway, Ireland


Role Value Proposition: 

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. GTO’s strategy is to deliver a differentiated customer experience and increase MetLife’s operating leverage.  Lead team in maintaining the production environment. Ensuring applications are ready for deployment. Partner with build team in the adoption, implementation and sustainability of Agile and DevOps processes, principles, and practices.


Key Responsibilities:  

  • Manages production management activities including the investigation and resolution of incidents, problems, service requests and working assigned queues
  • Advises on break-fix coding and/or scripting & maintains relevant documentation
  • Provides technical explanation on incidents, problems and escalations to internal and external partners
  • Inputs continuous improvement requests to Build Team for improved stability metrics
  • Participates in setting strategic direction for Production Management domains
  • Develop work plans, schedules estimates, resource plans and budgets
  • Develop vendor statements of work, deliverables and Service Level Agreements; ensure vendor performance and deliverables meet contract specifications
  • Develop close partnerships with other technology organisations and agree mutual standards and operating procedures.
  • Full people management responsibility, including hiring, performance and compensation management, and training & development
  • Drive aggressive operational improvements year on year


Essential Business Experience and Technical Skills:

  • Bachelor’s Degree in Computer Science, Information Systems or related or international equivalent
  • 10+ years related experience, 5+ years of line management experience, 5+ years project management experience, 1+ year experience managing project finances
  • Experience managing offshore teams/ vendors
  • Min 5+ yrs. of demonstrated knowledge and experience with ITIL


Leadership Competencies:

  • Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Grows Talent - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.
  • Deep knowledge in multiple Production Management domains





Business Category

Global Technology & Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

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Requisition #: 47681