Share this Job

Associate Claims Adjuster

Date Posted: Jun 20, 2019

Location: Freeport, IL, US, 61032

Company: MetLife

Job Location: United States : Illinois : Freeport  


Role Value Proposition: 


This position supports Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions. 


 Key Responsibilities: 

  • Interview all involved parties to determine the facts of the claim. Document claims file to comply with company guidelines and state regulations.
  • Review factual information to determine coverage and/or liability of all parties to the claim.
  • Manage pending claims to meet company quality criteria.
  • Negotiate and commit to the settlement, and move claim to closure.
  • Resolve complaints, and participate in arbitration and/or grievance procedures.


 Essential Business Experience and Technical Skills:

Required Qualifications:

  • High school diploma/GED
  • 0-2 years related business experience
  • Required to obtain an adjuster license in some states once hired
  • Strong verbal/written communication skills
  • Excellent time management skills and attention to detail; excellent customer service skills
  • Ability to work a flexible schedule that includes M-F 9-9:30am until 6-6:30pm, including at least 1-2 rotating late nights (11am-8pm) and 1-2 Saturdays 8am-4pm monthly.  A total of 3 later shifts/Saturdays (combination of the two) per month. 
  • Training will be 6 weeks M-F 8am-5pm – 100% attendance required.  Start date for this training class will be 7/22/2019.


Preferred Qualifications:

  • Bachelor’s degree preferred



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.


Nearest Major Market: Freeport
Nearest Secondary Market: Rockford