Senior Investigator

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Date Posted: Nov 14, 2023

Location(s): Dublin, IE

Company: MetLife

At MetLife, we’re leading the global transformation of an industry we’ve long defined. Founded in 1868, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to help its individual and institutional customers navigate their changing world. We have operations in more than 40 countries and hold leading market positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East.


We are one of the largest institutional investors in the U.S. with $669 billion of total assets under management as of December 31, 2021, ranked #50 on the Fortune 500 list, and honored to have been named to Fortune magazine's list of the "World's Most Admired Companies" for three consecutive years. 


MetLife employees are united by purpose, guided by empathy, and inspired by one another’s unique backgrounds and perspectives to make a difference in the lives of our customers, communities, and the world at large.





Compliance Risk Management (CRM) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CRM provides constructive challenges to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CRM is part of Global Risk Management (GRM).

The Global Investigations Unit (GIU) is an investigative function that conducts internal investigations, handles internal allegations and suspicions related to fraud and unethical behavior, develops the enterprise-wide framework for concern handling, and partners with internal groups to drive root cause discovery and remediation. A critical mission of the GIU is to ensure that allegations and suspicions of internal fraud are promptly and discreetly investigated.


The Role:


Reporting to the VP and Head of GIU, the Senior Investigator’s primary responsibility is to conduct investigations into allegations of or suspected employee/agent misbehavior, including potential fraud, regulatory/legal infractions, and other serious misconduct occurring in or affecting the EMEA region.  The Senior Investigator will also serve as the GIU’s representative in the region, working closely and collaboratively with CRM and other regional colleagues to implement and execute the enterprise-wide framework for concern handling.


Key Responsibilities:


  • Conduct all aspects of moderate to high-profile investigations that will include interpreting allegations, collecting relevant data in support of fact-finding and analysis, drawing sound conclusions based on thorough assessments and development of facts, and summarizing concerns into an accurate and easy-to-understand case summary and report. 
  • Communicate investigation results to line management and other business partners throughout the investigative process.
  • Escalate business issues identified during investigations, partnering with other business units, Global Risk Management, Legal Affairs, and Internal Audit, as necessary.  
  • Develop presence within EMEA including building relationships to be able to act as a reliable and trusted resource for employees to escalate concerns.
  • Develop documents to support external prosecutions or recovery proceedings, where appropriate.
  • Periodically design and lead complex proactive investigations, for example of transactions, financial activities, or expenses



Essential Business Experience and Technical Skills:


  • Experience in the areas of conducting investigations, proactive fraud detection, risk management, testing and monitoring, and management reporting. Investigation experience within the insurance and financial services industry.
  • Eight or more years’ experience in a control function, and possessing a governance, risk, and control mindset with strong ethical standards.
  • One of the following: bachelor’s degree in criminal justice or other related field, five years professional investigation experience with law enforcement agency, or seven years of professional investigation experience involving economic or insurance related matters.
  • Expert knowledge of the Company’s operations, products, and services in multiple distribution channels.    
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Strong leadership skills with the ability to establish credibility, create partnerships, and build relationships at all levels. 
  • Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences.
  • Has the following qualification:  Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners (preferred).
  • Bachelor’s degree required; degree qualified plus 8+ years’ experience or equivalent working years’ experience in the field (preferred).
  • Cultural fluency and ability to work effectively with a diverse, global population.
  • Fluent in English; business-level fluency in another language is desired.
  • Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word.


MetLife Success Principles:


  • Experiment with Confidence – Courageously learn and test new ideas without fear of failure
  • Act with Urgency – Demonstrate speed to action with agility and determination
  • Seek Diverse Perspectives – Source ideas and feedback to expand thinking and make informed decisions
  • Seize Opportunity – Drive responsible growth and identify areas for continuous improvement
  • Champion Inclusion – Foster an environment where everyone is valued, heard, and can speak up
  • Create Alignment – Partner with others across the organization with candor and transparency
  • Take Responsibility – Be accountable and act in pursuit of the right outcomes
  • Enable Solutions – Anticipate and address obstacles while managing risk
  • Deliver What Matters – Execute meaningful priorities and follow through on commitments



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”


We ensure to reward and recognise our employees for their contributions and accomplishments at work.   We value our employees’ commitment to their work by offering a competitive and extensive compensation and benefits package. This includes 25 paid holidays, performance-based bonus, health insurance, income protection  and pension benefits. MetLife will also assist in the funding of professional fees for employees where it is relevant and aligned to your position within the organisation.  MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax.
Bring your true self to work every day, receive the development and support you need to perform at your best, opportunities to advance your career and surround yourself with likeminded people. Join MetLife.

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