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Global HR Solutions & Operations Advisor

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Date Posted: Nov 8, 2022

Location(s): Dublin, IE Galway, IE

Company: MetLife

Role: Global HR Solutions & Operations Advisor

Location: Dublin, Galway, UK, Spain


Metlife, Inc (“Metlife”) has helped generations of people around the world protect their families and finances. We are one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to our individual and institutional customers .


Our Dublin Office which is located in the City Centre, is the Operational Headquarters for our Western and Central Europe Region, in addition a significant number of our colleagues are focused on supporting our broader EMEA and Global functions. It is home to our Actuarial, Audit, Compliance, Finance, IT, Legal, Operations, Risk and Treasury Teams.


Role Value Proposition

The Global HR Solutions & Operations Advisor will partner with regional Payroll Operations Leads in the deployment and optimization of payroll relationships with outsourced vendors, IT, and finance. The role will also support the VP – Global HR Service Delivery & Solutions in reporting on all global service delivery performance, outstanding requests, and the coordination of special projects. The role will along with the Global HR Service Delivery & Solutions Lead will drive process improvement across regional operations and monitor overall vendor relationships and performance relative to established KPIs. The Global HR Solutions & Operations Advisor will rollout and ensure compliance with appropriate operational and payroll governance and controls.


Key Responsibilities


  • Oversee process of selecting new payroll system / software / vendor as appropriate in coordination with Global HR Service Delivery & Solutions lead, Regional Payroll Operations Leads, IT, Finance and Procurement
  • Define a common set of performance metrics / KPIs that can be applied regionally / locally to drive end-to-end performance of payroll operations teams
  • Determine global payroll vendor Service Level Agreements (“SLA’s”)—in coordination with the HR Portfolio Management team—to align outsourced vendors with performance metric goals
  • Create, refine, and maintain global payroll processes to increase transparency and streamline audit (in coordination with HR Business Controls and Governance team)
  • Identify and work with Regional Payroll Operations Leads to coordinate local payroll support and delivery within the regions
  • Manage stakeholder relationships (e.g., Business lines, functional LOBs, external vendors) within governance structure
  • Develop and manage a clear process with IT to ensure implementation or optimization of payroll technologies and master data to incorporate integrated, standardized procedures
  • Provide insights on service delivery metrics providing a summary of issues and recommendations for opportunities to rectify
  • In partnership with regional service delivery leaders create governance for service delivery process compliance—includes reporting on / attending to areas of non-compliance
  • Design and coordinate delivery of global service delivery process change communications
  • Develop strategy to ensure maintenance of global service delivery and payroll process and controls documentation


Essential Business Experience and Technical Skills


  • Demonstrated ability to identify and implement HR process improvement opportunities; to lead and influence teams; and establish a level of personal and team commitment to improve process performance
  • Knowledge of process optimization and compliance
  • Establishes collaborative working relationships across both internal and external stakeholders
  • Cultural fluency and ability to work effectively with a diverse, global population
  • Understands the need for change and identifies key drivers to help manage change within the organization
  • Skilled at analytical and creative thinking and problem solving
  • Technical skills to utilize automation/technology that will improve process efficiency and enhance the employee experience
  • Strong collaboration skills
  • Strong communication skills
  • Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, Teams and Word
  • HCM System Knowledge


Education, Experience and Certifications


  • Bachelor’s degree preferred
  • Relevant experience


Travel: Up to 10%


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.   


We ensure to reward and recognise our employees for their contributions and accomplishments at work.   We value our employees’ commitment to their work by offering a competitive and extensive compensation and benefits package. This includes 25 paid holidays, performance-based bonus, health insurance, income protection  and pension benefits. MetLife will also assist in the funding of professional fees for employees where it is relevant and aligned to your position within the organisation.  MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax


Bring your true self to work every day, receive the development and support you need to perform at your best, opportunities to advance your career and surround yourself with likeminded people. Join MetLife.



MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 127552