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Recruit/Onboarding Supervisor (Cary, NC, New York, NY or Warwick, RI)

Date Posted: Jan 15, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  

Alternate Job Location: New York, NY, Warwick, RI


Role Value Proposition: 

The Global Customer Solutions (GCS) group provides a consistent service experience for all MetLife customers. In addition to driving an omni-channel customer service experience and transforming our call centers and Digital servicing channels globally.


Global Customer Solutions provides outstanding Sales and Customer Service support for key insurance and protection products within the Americas business, and drives call center transformation and digital servicing channels globally. 


As the Recruiting and Onboarding Supervisor, you will coordinate all aspects of GCS Sales hiring in partnership with the GCS Sales Leadership Team, GCS Work Force Planning, Human Resources, Global Talent Acquisition and MetLife’s Recruiting Vendor. The position is responsible for successful sourcing, recruiting, hiring, onboarding, training and integration of new hires into the contact center environment. This position will ensure that new hire acquisition and retention goals are met. This position will act as a strategic advisor to the business on process improvements for recruitment strategy, new hire experience as well as training materials and delivery.


Key Responsibilities:

  • Build relationships with hiring managers throughout GCS Sales and gain a solid understanding of business objectives and hiring plans in order to develop and implement sourcing / recruitment strategies.
  • Partner with Global Talent Acquisition/Recruiting Vendor/Human Resources to develop & implement multi-site sourcing and recruiting strategies that support Sales hiring plans to ensure attraction of right level of talent for the organization. Identify process improvement opportunities and implement with internal partners.
  • Use creative and innovative methods to source a diverse group of candidates.  Participate in career fairs, open houses, industry events, college/university events, social media and other networking avenues to proactively identify and recruit passive candidates.
  • Oversee the end to end sourcing and recruiting process from opening the requisition, interviewing/selecting candidates in partnership with other hiring people managers, completing employee ID’s, systems and other first-day readiness activities, etc. to ensure the hiring goals are met in a timely manner.
  • Partner with Sales Managers on recruitment of other talent needs, e.g., Supervisor, Outbound Consultant, Retention Consultant, and Sales Support roles. Provide counsel to hiring managers during the assessment and evaluation of candidates.
  • Develop and track metrics associated with the recruiting process and quality of hires.
  • In collaboration with HR, Business Instruction Team and Sales Managers, oversee a new hire onboarding process that is consistently rolled out to all Sales new hires and maintained to ensure new hire retention goals are met across GCS Sales. Support Business Instructors and Sales Managers with new hire classes as it relates to people management issues regarding performance, attendance, policies and procedures.


Essential Business Experience and Technical Skills:



  • High School Diploma or Equivalency
  • 2+ years of recruiting related experience
  • Strong working knowledge of successful WFM/recruitment strategies & practices and behavioral interviewing skills
  • Excellent communication skills and ability to communicate with all levels of the organization
  • Problem solving – ability to identify issues, develop solutions and deliver messages
  • Strong orientation to building work environments that drive and support employee engagement and retention as well as team building and relationship management skills
  • Ability to multi-task, prioritize and work in a high-energy, fast paced environment



  • Bachelor’s Degree
  • 1+ years of previous supervisory, sales hiring and call center experience
  • Knowledge of change management disciplines and tools
  • Lead and champion change efforts


Business Category

GCS Sales


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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