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Account Manager - Regional Markets

Date Posted: Nov 18, 2021

Location: Cleveland, OH, US, 44114

Company: MetLife

Who We Are

MetLife Legal Plans, a MetLife company, is the country's largest provider of legal voluntary benefits, serving three million people at more than 2,300 organizations, including over 200 Fortune 500® companies. We have 40 years of experience in employee legal services and are committed to providing excellent care to our plan members, sponsors and network attorneys

 

What You'll Do/Need (Job Summary):

The Regional Market Account Managers administer most aspects of our relationship with existing and new corporate sponsors. This includes internal/external system set-ups, contracts, enrollment files, payments, renewals and communications for groups under 5,000 benefit eligible employees. 

 

Responsibilities (Essential Duties and Responsibilities)

  • Manage new account implementation as required
  • Implement 2nd sale strategies
  • Serve as a liaison between the business and strategic partners
  • Create and conduct effective presentations and proposals
  • Conduct phone meetings and presentations with new and existing partnerships
  • Respond to requests for materials
  • Responsible to internal/external system set-up relating to account maintenance
  • Optimize the performance of existing partnerships by determining upgrades in plan coverages and rate structures.
  • Ensure contracts/renewals received and communicated prior to effective date
  • Responsible for creating and negotiating sponsor renewal strategies to include plan design and rate structure to support sponsor retention.
  • Ensure receipt of timely and accurate enrollment files and payments
  • Manages the Account Receivable (AR) process at the sponsor level to include AR adjustments, enrollment file adjustments, putting service on hold due to non-payment and manually adjusting enrollment systems which impacts monthly revenue.
  • Cultivate and/or maintain relationships with sponsor, broker, MetLife contact and other external partners
  • Support the management team with various day-to-day tasks
  • Respond to requests for material
  • Send reporting to management team on a regular basis.
  • Respond to internal/external communications in a timely manner
  • Will perform all other duties as assigned
  • Maintain internal systems as it pertains to plan information
  • Verify broker of record
  • Develop and support communication strategies

 

Minimum Qualifications (Knowledge, skills, and abilities required)

·     Bachelor degree from an accredited university or equivalent work experience (internal candidates only)

·     Ability to multitask and work with a sense of urgency while maintaining attention to detail

·     Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload

·     Self-motivated with the ability to take initiative and work independently

·     Ability to communicate effectively, both verbally and in written correspondence

·     Ability to interact effectively with team members at all levels of the organization

·     Ability to interact effectively with external partners and clients over the phone

·     Ability to travel as needed for client meetings

 

What’ll Make You Special (Preferred knowledge, skills, and abilities)

·     Previous experience in Account Management

·     Knowledge of industry or business

·     Strong presentation skills

·     Understanding of customer relationship management databases

·     Proficiency with Microsoft Office products including Excel and PowerPoint

 

Characteristics of our Account Managers (Competencies)

·     Business Acumen

·     Communication Proficiency

·     Problem Solving/Analysis

·     Customer/Client Focus

·     Detail Oriented

·     Results Driven

·     Ability to thrive in an independent work environment

 

Physical Demands and Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

 

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

 

Travel

This position requires up to 10% travel.

 

Note: This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitude, and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

 

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

       

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

 

MetLife maintains a drug-free workplace.

 

 

Requisition #: 120015

 


Nearest Major Market: Cleveland