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Software Engineer II - SalesForce

Date Posted: Apr 1, 2021

Location: Clarks Summit, PA, US, 18411

Company: MetLife

Role Value Proposition: 

MetLife’s call center IT is looking for an experienced Software Development Engineer II to work in a specialized role in call center systems. The candidate will work with CRM systems and is expected to have experience in developing end to end technical solutions to solve complex business problems. The candidate will be responsible for the design, development and implementation of applications following the full systems development lifecycle (SDLC), primarily focusing on solutions built on the Salesforce platform.


Key Responsibilities:

  • Designs and build Salesforce solutions for Business needs, including responsibilities around unit testing and code review.
  • Will have customer interaction, partnering with related lines of business and stakeholder relations.
  • Responsible for authoring documentation that describes technical designs and implementation details.
  • Responsible for ownership and completion of all tasks/stories assigned as part of the Agile methodology.
  • Interfaces with Sr. Engineers and architect to design, code, test and implement application programs.
  • Responsible for Root Cause analysis on assigned Production Incident tickets
  • Provide technical support to technical vendor resources
  • Provide E2E technical support throughout project lifecycle around technology platforms, solution design, security, debugging, profiling, performance tuning, data modelling, and REST API design. 


Essential Business Experience and Technical Skills:


  • Bachelor's in Computer Science, Information Systems or related field
  • 1-3 Years of working experience performing Salesforce technical design and coding/building
  • Working experience must include experience in Apex and VisualForce development
  • Development experience integrating with SOAP and REST APIs


  • Experience with the Agile Methodology
  • Salesforce Certificate in Platform App Builder or Admin
  • Experience with Vlocity Platform
  • Experience in Salesforce Service Cloud
  • Experience with Git version control
  • Experience with Jira too


Business Category

Global Technology – Digital Office Channels & Integration


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 116730


Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre