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Senior Software Engineer - Salesforce

Date Posted: Apr 1, 2021

Location: Clarks Summit, PA, US, 18411

Company: MetLife

Role Value Proposition: 

MetLife’s call center IT is looking for an experienced Sr. Software Development Engineer to work in a specialized role in call center systems. The candidate will work with CRM systems and is expected to have experience in developing end to end technical solutions to solve complex business problems. The candidate will be responsible for the design, development and implementation of applications following the full systems development lifecycle (SDLC), primarily focusing on solutions built on the Salesforce platform.


Key Responsibilities:

  • Responsible for detailed technical design and development of applications using existing and emerging technology platforms, with primary focus on Salesforce.
  • Will have customer interaction, partnering with related lines of business and stakeholder relations.
  • Converts specifications about business problems into programming instructions.
  • Designs and codes programs; creates test transactions and runs tests; revises as necessary; conducts analysis of organizational needs and goals for the development and implementation of application systems.  Monitors operating efficiency of existing application systems. 
  • Responsible for ownership and delivery of all assigned tasks, following the agile development methodology.
  • Reviews, analyzes, and modifies programming systems, including encoding, testing, debugging and installing for a large-scale system.  Maintains records to document program development and revisions. 
  • Provides technical support to technical vendor resources.  As appropriate; designs and codes business process models; designs and codes business rules and algorithms.  Performs related duties as assigned or requested.
  • Reviews work products from team and vendor consultants.
  • Lead a team of developers from a technical standpoint throughout all phases of the SDLC while simultaneously making individual development contributions.


Essential Business Experience and Technical Skills:


  • Bachelor’s Degree required, prefer major in Computer Science, Information Systems or related field.
  • 5+ years of related work experience with SDLC
  • 3-5 years of experience in Salesforce development
  • Development experience (Including Apex and VisualForce development)
  • Salesforce Certificate in Platform App Builder or Admin


  • Experience with the Agile Methodology.
  • Salesforce Certificate in Platform Developer I
  • Vlocity Platform,  Salesforce Service CloudGit version control and/or Jira


Business Category

Global Technology- Digital Office Channels & Integration


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 116741


Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre