Share this Job

IT Operations Technician

Apply now »

Date Posted: Aug 4, 2022

Location(s): Clarks Summit, PA, US, 18411

Company: MetLife

Location: Clarks Summit, PA 

Shift: 3:00pm-11:00pm EST


Summary of Position Responsibilities:  Provide monitoring, restoration of service, and change related activities in a 24/7 IT Operations Data Center. Provides change and hardware break/fix support for server environments. Support centralized distributed IT environments to ensure the availability of applications and throughput in accordance with OLAs, SLAs, and other requirements.  Oversee process and documentation updates and improvements while providing an interface and support of IT partner teams.


Primary Responsibilities:

  • Performs monitoring of enterprise-wide architecture to ensure optimal availability; Performs restoration of service of identified incidents.   
  • Perform change related activities; Installs and maintains VMware, VSphere, and Microsoft Windows based server environments.    
  • Monitors incident, problem, change, and service request queues, ensuring items are addressed in a timely and appropriate manner.     
  • Independently pursues tasks as directed by management; Identifies areas in the data center for improvement.


Required Experience:    

  • 3+ years IT experience in a large environment such as a Data Center or similar environment.       
  • Experience with major operating systems, hardware, , IT management tools, major database and middleware components, storage, back up. 


Preferred Experience:

  • Bachelor’s degree in Computer Science, Information Systems or related field, or equivalent work experience.                
  • ADP or equivalent certification preferred, or must be obtained within 6 months of employment. US citizenship is a requirement for certification.
  • Good communication skills, ability to build effective partnerships with peer groups, vendor staff, etc.
  • Ability to focus on multiple tasks and projects, potentially in parallel with regular monitoring and restoration of service activities.        


Travel:  5%


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 126233


Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre