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Communication Firm Coordinator

Date Posted: Jun 9, 2021

Location: Chicago, IL, US, 60603 Dallas, TX, US, 75240 Tampa, FL, US, 33607 Atlanta, GA, US, 30328

Company: MetLife

Work from Home: Yes

Role Value Proposition: 

This Coordinator role will partner with Communication Firm Relationship Manager, Finance, Underwriting, Sales, Product and Service organization to support the growth of the Communication Firms.  In this role the incumbent will focus on creating strategies to support the Communication Firms by creating materials to support business plans, developing & deploying cross market strategies to increase business as well as reviewing & analyzing metrics to create recommendations to present to management.


Ensures operational excellence through identification, prioritization and implementation of projects that meet strategic, tactical, market and customer demands.


Key Responsibilities: 

  • Supports the firm day to day
  • Involved in strategic meetings and discussions for joint business plans and goals
  • Case level commission issues
  • Advancing requests and recoupment management
  • Helps to support service escalated issues
  • Product feedback
  • Create materials, align with partner organizations, execute follow up across various channels to support Stewardship meetings
  • Serve as SME on Entity Identification enhancements as well as TPE continuous improvement
  • Work with Finance to review blocks of business related to commission aspects (Vesting, Heaped, Advancing) to monitor the health of the block.  Develop new criteria to meet market expectations
  • Partner with UW to review quoted cases & discuss escalated cases with management to review commissions & participation expectations
  • Review case escalations involving Service, Implementation, Billing & Compensation issues presenting recommendations for resolution to management
  • Monitor participation, lapses and number of sold voluntary product lines to identify gaps
  • Partner with Implementation weekly health cases that are in process offering solutions and assistance when cases are in “Red”
    Performs other related duties as assigned or required.


Essential Business Experience and Technical Skills:


  • 3-5+ years of relevant experience
  • Ability to work under pressure, manage tight deadlines, multi-task and high efficiency in organizational strategies
  • Demonstrated proficiency in Microsoft Office 360 applications and aptitude to learn new systems quickly
  • Excellent interpersonal and communication skills, both written and verbal
  • Proven analytical skills and attention to detail with ability to make recommendations
  • Experienced presentation skills
  • Demonstrated ability and experience working autonomously and manage time efficiently in order to meet deadlines
  • Self-motivated to learn more about sales practices and proactive in personal development



  • Bachelor’s degree or equivalent experience


Business Category

U.S. Business


Number of Openings




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $659.6 billion of total assets under management as of December 31, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies.   


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 117103


Nearest Major Market: Chicago