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Service Billing Lead

Date Posted: May 14, 2019

Location: Cary, NC, US, 27513

Company: MetLife

Job Location: United States : North Carolina : Cary  


Role Value Proposition: 

The Service Billing Lead is responsible for analyzing and supporting Bill of IT’s annual planning and monthly billing to the company’s business segments.  The primary responsibility is to ensure service governance (focus in Application Development) and the integrity of Bill of IT’s taxonomy design while improving Service Billing processes. 


Key Responsibilities:

  • Develop the annual plan for IT Services by aligning budgets, consumption and developing rates.  Provide Service level financial analysis for business cases and other special initiatives
  • Partner with Service Owners to drive strategy in global enterprise services and introduce creative solutions in new engagements
  • Work closely with CFO partners to ensure the Bill of IT is processed monthly.
  • Supports standardization while leveraging best practices for IT internal chargeback & benchmarking
  • Develop service delivery strategy, determines the services to be offered, define tiered/differentiated services and measured with respect to value to the end user/stakeholders. 
  • Understand IT’s chargeback practices and be able to articulate the methodology and approach
  • Provides guidance and coaching to lower level associates.


Essential Business Experience and Technical Skills:  


  • BA/BS in Computer Science, Information Systems, Business Administration, Finance or other related fields or equivalent work experience
  • 6+ years financial reporting with knowledge in financial management processes and best practices such as budgeting, cost allocations, capital and operating expense handling / 3+ years of broad IT experience, with knowledge in IT services
  • Strong interpersonal, organizational, analytical, and project management skills
  • Must be able to communicate complex and strategic information clearly and effectively
  • Must meet established deadlines on a continual basis


  • MBA
  • Knowledge in TBM Taxonomy
  • Financial modeling experience
  • Proficient Microsoft Excel skills
  • Apptio experience
  • SAFe/Agile Exposure




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 






MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 109408 

Nearest Major Market: Raleigh